[Resolved]  LG Electronics Pvt. Ltd. — LG Customer Support - Rotten to core !

Address:

Chennai, Tamil Nadu

My LG A/C stopped working on 20th of September and I booked for Repair service through LG toll free support with number : RNA[protected]

It was automatically assigned to :

SERVICE CENTER INFORMATION
Center Name CHARM ENGINEERS
Address 212/9 ST'MARYS ROAD MANDAVELI
Phone[protected]


The technicians from CHARM ENGINEERS arrived the next day and looked around for 5 minutes and told me that they need a ladder to reach for the outdoor unit and will be back with it and left. They never came back. After 3 days, they cancelled my request without any intimation. I came to know this through the status tracker on LG website here : https://www.lg.com/in/support/repair-service/track-repair-detail
But still I waited for 10 days for them to come. They never did

So I rented a ladder myself and booked for another repair service RNA[protected] on 3rd of October. Then technicians arrived the next day again. This time since they had no excuse, they did the diagnosis and told me that it is compressor problem and people will come and take the outdoor unit the same day. They did not come till 8th of October. Finally on 8th they came and took away the outdoor unit, promising me the issue will be fixed in like 10 days.

But on 12th of October 6:05pm, I got an SMS from VM-LGcare that says

"Your Service Request RNA[protected]is closed.(Reason: Customer Reschedule). If need any further assistance pls SMS "Service" to 5757554"


I thought it was a mistake but I logged on to your website and confirmed that status was changed from "Progress" to "Cancel"

I sent "Service" to 5757554" but there was no response.
So I called your toll free number[protected]

They told me to call one mrs. Bharati[protected]. I tried several times. but she never attended or called back.

I googled the number and found that SHE NEVER ATTENDS CALLS
see these :
http://www.consumercourt.in/air-conditioner/118912-lg-c-under-amc-horrible-servi...⇄

http://www.abtobolo.com/complaint/902/

http://www.consumerforums.in/escalation-on-lg-electronics-split-air-condition-pr...⇄ (read the first comment)

There are so many more, just search "[protected]" in google or any search engines.


So my situation is, the service request is cancelled TWICE without solving the problem and now even my outdoor unit is with CHARM ENGINEERS


I want answers to the following questions :

1. Is it usual in LG Customer care to close complaints without solving them ?

2. Will CHARM ENGINEERS ever give me back my outdoor unit because they have FALSIFIED the information that "CUSTOMER RESCHEDULED" the request ?

3. If at all they come back with my unit, will the billing be informed to LG ? They need to have an open complaint for showing the billing details to LG, right ?

4. Your toll free support did nothing but giving me a dummy number. why ?

5. The SMS to 5757554 was also had no use. why ?

6. Since I proved that CHARM ENGINEERS is closing complaints without solving it, what will be the action taken against them ?

I DONT WANT LG TO REPLY HERE SAYING THAT WE HAVE FORWARDED TO CONCERNED DEPARTMENT AND THEY WILL HANDLE IT.
I WANT THE ANSWER HERE, SO THAT EVERYONE CAN SEE.
I WILL FOLLOW UP REGULARLY.