[Resolved]  LG Electronics — Delay in Changing Motherboard in Lg CPU

LG electronics(Computers) — Delay in replacing Motherboard

Dear All,

My name is Rajesh Kumar. I am using a LG PC. On 25th Dec 2010 my PC stops working , subsequently I lodged a complain to the customer care of the company-- complain no RNA[protected] was provided by the company for the same.
On 28th Dec 2010 a representative visited and check the CPU and I was informed that its motherboard needs to be replaced, and he took the CPU along with him to Ranchi.
On the same day when contacted the service center, i was informed that they had requested a motherboard by their internal process and it will be replaced within a maximum time of week.
As of now already 11 days have past but it is not replaced by the service providers and on contacting the service center representative they are only saying that they had indented it internally but cannot reveal the exact date of availability of the motherboard[protected] this is leading to the customer dissatisfaction as every service complain must have a TAT period and the same should be close within the specified time log.

Please look into it on priority basis as in today's world where working is mostly constrained to computer work, delay in such thing not only damages a company repute but at the same time effects customer in many ways.

Thanks & Regards
Rajesh Kumar
(From the desk of Shashi Ranjan)
7/5, Lekha Nagar
Ramgarh Cantt
(Jharkhand)
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