[Resolved]  LG Electronics — Refrigerator over-cooling

Address:

Chennai, Tamil Nadu

I purchased a double door frost-free refrigerator from an LG retailer this January. Till about 2 months ago, it seemed to be working OK. However for past 2 months it suffers from over-cooling. Most vegetables need to be thrown out before we can use them. We have been raising complaints through their customer support num :[protected] since end August. But everytime a technician comes and changes the temperature settings, all seems to be ok for about a week, then the problem starts again.

Last time we raised a complaint on the 3rd Sept and someone came in on the 5th. That genius told us not to keep anything in the first shelf !!! We asked him what is the use of a fridge then if we are not to use a shelf or 2??? As it is a fridge has 3 shelves !!! To that he went back on his reply and said dont keep any items that are likely to freeze !!!! Eventually he said if this too doesnt work the thermostat might have to be changed. This for a product that is not even 1 year old.

We gave up and observed for a week and again the vegetables have started freezing and rotting. I called up customer support this morning and they gave me a fresh complaint number. The person I spoke to, Vijay, was most discourteous and not even ready to hear out my woes. Like a parrot he kept repeating that he has raised a complaint and someone will contact us. I had to shout at him to make him listen, to which he went completely quiet and stopped acknowledging my comments. I promptly banged the phone down!!

I am so put off now with the kind of service I get from such a renowned company like LG. Is customer support there to only generate complaint numbers by the dozen and talk parrotted lines? Who will hear us? I am a retired person and we spent a fortune on this fridge, only to be told the thermostat needs to be replaced within 9 months o[censored]se????
Added to that they send half-baked technicians who contradict the last person who inspected and yet offer no solution. At the price for which the common man buys provisions and vegetables, it is pathetic that refrigerators cause them to rot instead of preserving them.
I wish companies spent more on technical know-how and after sales than hiring high-end personalities for their ads.