[Resolved]  LG Electronics — Unauthorized Service charge

Address:

Gurdaspur, Punjab

I PURCHASED A MICROWAVE OVEN ON 01 SEP 2011 FROM GOENKA ENTERPRISES, DALHOUSIE ROAD, PATHANKOT. THE PRODUCT MADE BY LG ELECTRONICS & HOME APPLIANCES (INDIA) LTD, AND THE SELLER ALSO AUTHORISED DEALER OF THE ABOVE COMPANY. BEFORE THREE DAYS THE PRODUCT ACCURED A MINOR PROBLEM IN COOKING FUNCTION AND THE GRILL FUNCTION IS WORKING PROPERLY. IN THIS CONNECTION I PRODUCE THE PRODUCT BEFORE GOENKA ENTERPRISES ON 10 SEP 12 FOR RECTIFY THE PROBLEM. THE DEALER'S MECHANIC CHECK THE PRODUCT AND SAID THE MAGNETRON IN MWO WAS IN FAILURE CONDITION AND SAME MAY BE REPLACED. AND THE COST OF THE PART WAS 1500.00 + SERVICE CHARGE 250.00. AFTER SOMETIMES HE SAID THAT IT WAS NOT POSSIBLE TO REPAIR THE SAME DAY AND THE PRODUCT WILL BE DEPOSITED IN THE DEALERS WORKSHOP. AND THE OTHER THING WAS HE DOES NOT SUPPOSE TO RETURN MAGNETRON WHICH WAS FAILURE. I ARGUE WITH HIM HOW HE DID NOT SUPPOSE TO RETURN A FAILURE PARTS TO THE CUSTOMER. HE SAID THAT HE WAS READY TO RETURN MY PRODUCT WITHOUT REPAIRING. BUT HE ALSO CHARGED AMOUNT OF RS. 250.00 TOWARDS SERVICE CHARGES. I ASKED HIM THAT FOR WHICH PURPOSE YOU COLLECT THE SERVICE CHARGES FROM A CUSTOMER WITHOUT ANY SERVICE. BUT HE REPLIED ME THAT WE IDENTIFY THE PROBLEM OF THE PRODUCT AND THIS ALSO A KIND OF SERVICE. I ACCEPTED HIS CONDITION AND PAID THE ABOVE AMOUNT. I COMPELED HIM TO MAKE A RECEIPT FOR THE PAYMENT. BUT THE DEALER DID NOT ACCEPT THAT AND ARGUED WITH ME WITH VOLGURE WORDS. BEING A SERVING PERSON IN INDIAN ARMY I FEEL VERY DISTRESS AND I NEED A VALUABLE RESULT AGAINST THIS COMPLAINT AND AGAINST THE DEALER ALSO.
THANKING YOU,

YOURS FAITHFULLY,

(ASHOK KUMAR SAHU)