LG Electronics — Very irresponsible customer service from LG India | |||
Myself Dhiraj, had purchased a Refrigerator model no: GL-278VA4 on 08th July, 2010 from Big Bazaar, Netaji Subhash Palace, Delhi. We got, Refrigerator was faulty and it can’t able to cool. I had informed Mr. Manish at Big Bazaar and he suggested me to call LG customer care, I have done and registered a complain at[protected] on 09th july, 2010. A technician was sent from the company who visited my place and filled gas. He assured me that my refrigerator will work fine. But this was a fake commitment. Please note that Refrigerator stop cooling anytime for 2-3 hrs. I have got fully non-cooling problem on 17th Sep, 2012. I had registered a complain next day. A technician Mr. Saukat (m: [protected]) was sent from “We Care” who visited and found there was some problem with gas flow. He has charged INR 1350/= for gas filling. A gas filler Mr. Sunil (m: [protected]) came to my place after 2 days. He finished his job and assured me that my refrigerator will work fine. But with in 2 Days.. my problem still alive. I had complained again. They visited after 3-4 days and filled gas again. But all this go in vein. I am still suffering with same problem. Mr. Saukat told me that their is some internal manufacturing problem with refrigerator. I have got a call from Mr. Jitesh (mob: [protected]), who had told me that he is calling from LG, had informed me that I have a option of replacement this refrigerator but I have to pay 40% of total cost and also that gas filling charges which he had charged was non-refundable. I had already mailed/called so many times customer care[protected], We-Care and Mrs. Pandey. But they have no answer. Some registered complaint numbers are: RNA[protected], RNA[protected], RNA[protected]. If my refrigerator was faulty with manufacturing defect then why I should pay for it. Also if gas filling was not the solution than why I have to pay for same. They had already charged me but nothing to solve my problem. I have a faulty/stopped refrigerator with a very bad odour in my house. Please note that, I am a asthmatic patient. Please find attached copy of bills for your reference. Dhiraj Kumar Shalimar Bagh, Delhi Email: mr.[protected]@gmail.com Contact No.: [protected] Was this information helpful? | |||
 13 Comments | |||
Comments
My washing is front door loading one. For small problem yuor service engineer came & suggested to cange the bearing &servicing. they got it done at their servicing center after that machines viberation and noise is un berable.now no body is comming to see after giving phone call. kindly look into the matter.
I fully agree with Mr sinha. I too am in same soup having been wrongly advised to take AMC. I lodged a complaint with service centre on22 sep 09 for a washing machine fault, I have been ringing therafter and speaking to all & sundry including hi fi pr managers, but they just dont move. they need to be accountable as They give false assurance of reverting within 24 hrs. poor customer wonders whom are they servicing?
LG Electronics — Irresponsible customer Service
Dear Sir/ MadamI bought an LG LCD 32" TV 3 months back, and recently around 10 days back something went wrong with the TV. The LG technician who came to inspect the TV had no idea what was the issue. He later consulted with the service center and told that there was somethning wrong with the control panel and that the whole part needs to be changed. For the part to arrive from Noida it would take 10 working days (I am wondering why it should take 10 days for a part to be couriered while we know know that international shipment takes only over 3 to 4 days). Anyways the service center offerd to give a stand by TV until my TV was repaired. Now, when this standby TV that arrived was a 1942 model, was broken with no remote and the technician didnt even know how to fix it. I was given the reference no as : RNA[protected].
Request you to take due action for the inconvenience that was caused to me and my family
Regards
Swati Patil
Appreciate your response. Hope that things get along soon
I SHWETA SHARMA R/O 518 PARMANAND COLONY WEST, KINGS WAY CAMP, DELHI 110009 BOUGHT LED ME[protected]MODEL REVO1 OF LG COMPANY AND THE SAME WAS NOT WORKING SINCE 14 OF AUGUST 2011 I STARTED MAKING COMPLAINTS FOT THE SAME SINCE 16 OF AUGUST 2011 BUT SURPRISINGLY THE SAME WAS NOT DONE AFTER TAHT I MADE MANY A COMPLAINTS TO THIS EFFECT AND COMPLAINT WAS ALSO FROM THE VIJAY STORE SHOWROOM TO UR GOOD OFFICE BUT SURPRISINGLY MY COMPLAINT WAS NOT TAKE CARE OF AS SUCH THAT THIS COMPANY DONT NEED THE COSTOMER LIKE ME AS A MATTRE OF FACT I HAD ALL ELECTRONIC ITEAMS OF LG COMPANY AND THE COMPANY IS GIVING ME SUCH A RESPONCE AND AT LAST MY LED GOT OK ON 28/0811 AFTER MAKING ALL COMPLAINTS FROM MY SIDSE AS WELL AS FROM VIJAY STORE, MODEL TOWN 3, DELHI 110009 . ITS REALLY PAINFUL FROM MY SIDE THAT FOR THIS SMALL REASON MY COMPLAINT WAS NOT AT ALL TAKEN CARE OF BY YOUR COMPANY
LG Electronics — irresponsible service
very irresponsible service and no proper reply.My complaint also still pending no reply have been received.Need urgent attention.LG Electronics — Bad Smell
Bad smellWe have purchased LG Single Door Refrigerator (215 ltr ) in May 2012. Within this 7th days its started foul smelling badly like and now it became totally inoperative.We have registered the complaint and the technicians came. Again we contacted the service centre The technician came and reported that this problem is due to the non-functioning .We need replacement , Till date not received any response from the service centre. If they don't have enough stock, we suggest to replace the same or another model . Request you to kindly do the needful at the earliest.
Dear Customer
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
LG India refund department has informed me that there is only 2 years of warranty on their refrigerator's compressor. I have the refrigerator's manual and terms & condition booklet provided by LG at the time of purchase showing "5 years warranty on Compressor". But LG refund department refuses this document.. LOLz.. :D
I have a faulty refrigerator from day one and they are doing bargaining in replacement like "Kabaadi wala".
I am going to consumer court today against LG Home Appliances (India). Now, LG India PVT LTD. have to reply against their own documents.
JAGO GRAHAK JAGO!!
I have a faulty refrigerator from day one and they are doing bargaining in replacement like "Kabaadi wala".
I am going to consumer court today against LG Home Appliances (India). Now, LG India PVT LTD. have to reply against their own documents.
JAGO GRAHAK JAGO!!
According to our previous telephonic discussions, mails and complaints, I have understood that LG knows its company's product quality more than me. So, please proceed my refund as soon as possible. Now, it is more than 45 days of my complaints regarding LG refrigerator. Some registered complaint numbers are: RNA[protected], RNA[protected].
I have already posted my complaints in LG Facebook page, twitter but nothing went better. I have got several complaints from other LG users after posting my complaints. I have decided that it is better to replace all LG products and discontinue any relation with LG for better health as soon as possible.
I am reminding you once again that I have a manufacturing defected LG refrigerator from day one. I have raised several complaints regarding this. I have also paid gas charges in advance as per your technician's demand. But no thing happened.
I have already forwarded all my documents to LG India so many times through their service men. I am totally fade-up with LG product, customer care, services and so called fast replacement/refund process. Now, I am mailing all my documents required to LG. I hope it will help to do this process fast. LG product and services has already sucked my blood from the day after owned this. I don't want any LG Dracula in my house.
I have already posted my complaints in LG Facebook page, twitter but nothing went better. I have got several complaints from other LG users after posting my complaints. I have decided that it is better to replace all LG products and discontinue any relation with LG for better health as soon as possible.
I am reminding you once again that I have a manufacturing defected LG refrigerator from day one. I have raised several complaints regarding this. I have also paid gas charges in advance as per your technician's demand. But no thing happened.
I have already forwarded all my documents to LG India so many times through their service men. I am totally fade-up with LG product, customer care, services and so called fast replacement/refund process. Now, I am mailing all my documents required to LG. I hope it will help to do this process fast. LG product and services has already sucked my blood from the day after owned this. I don't want any LG Dracula in my house.
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
Never buy an LG product, they have the worst customer service. I bought a LG ac early 2012 within an year it stopped working, The service team has taken almost a week and haven't fixed it. The support engineers don't have much knowledge and experience. The LG customer service is poorly managed. I have made at least 20 calls to them and escalated to the highest point possible, but still the service is same and waste of time. My since advice is to not buy any LG product.
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LG — Irresponsible Srvice
I have a complaint registered on 25th May (ID : W9C[protected]. regardin TV malfunction.Unfortunately i, nspite of calling customer care a number of times, there has been no response from LG service.
I would like to know if this is the level of service i can expect from LG in future also, forcing me not to buy or recommend LG products.