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LG Electronics / Washing Machine - Pathetic & irresponsible customer service

 
2 Reviews
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  Samir Kumar R. Singh on Jan 27, 2013
This is pertaining to a lg washing machine that I have. It developed some fault and I informed the call center. The complaint number being: RNA 12122301308. This was during the last week of December, 2012. An engineer from the team visited and left saying that he'd come back the next day with a part replacement required in the machine. He never came back or called! I again contacted the call center. They promised that this will get resolved. In a couple of days another engineer came with a wrong part. He left saying that he'd come with the right part. Even he didn't come back. It's been over a month of cleaning our clothes and waiting for someone from LG to attend to our call. As a consumer I'm feeling cheated and taken for a ride. Also, every time the call center gives us some phone numbers which no one answers. Please guide and help me. If I need to throw away this machine and buy a new one... So be it, but at least such companies should be stopped from doing business if they treat their own customers with such irresponsibility.
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Seema Prasad LG Electronics / Washing Machine  - Chennai, Chennai, Tamil Nadu, India
 

Noise in the drum - LG Electronics / Washing Machine

We had purchsedF8068 NDP on 4-11-2010 from Jayam & Co Chennai .It was unused from then as the engineer who came to give the demo found Noise in the drum and we were assured a replacement and since then it has been a long wait and still the machine is not replaced. It has been about a month now and the household is suffering and has given us a feeling that this is not a successful model and we want to buy a better model so requested LG to take this machine back and either give us a better model or refund us the money.

Now we are no more interested in replacement also because this model is out of stock since then.

We want our money back because we have lost our patience with LG and also lost faith in the brand (when you buy an LG then "Life will never ever be good". We are not happy with the current model and would definitely like for LG to take back the machine and instruct the dealer to refund our money and if the company wants to give a replacement let the company give it to the dealer.

We are no more interested in any LG product. And think the company has made money only by cheating consumers and pocketing their money by selling them sub-standard products.

Request you to help by notifying LG of this complaint. We have already made to LG Customer service which by the way sucks big time.

Regards,

Seema

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    LG Electronics / Washing Machine - Pathetic & irresponsible customer service