LG Electronics — Washing Machine Replacement

I purchased LG Top Loading Washing machine in month of June 2014. within a
6 months Washing Machine Gearbox went under maintenance.


By looking LG as a Multinational brand I selected LG washing machine and
purchased it by shortlisting all other brand. but Now I really got surprise
when such a multinational branded product went under maintenance within 6
months. Gear box is a Heart of Washing machine and complete function depends on
the same. I contacted service center but they are doing replacement of gearbox,
for which I am not at all interested (Complaint no. - RNA[protected].


I need complete machine replacement
because of machine main part ( Gear Box) went under maintenance. there is vast
difference in company fitting and repairing.


I already logged complaint on LG Portal and mail ID ([protected]@lge.com). but there were no
response on the same. Local Service center is not responding for machine
replacement and telling me to get gearbox replacement.


I pissed off with LG Service center. No buddy bothered to
give reply / answer on mail.


if this is the case then why LG Created this mail ID? from
last 20 Days I am continuously chasing with Customer care / Service center to
get replacement of my faulty Washing machine. but no one is responding
properly, even not clarifying on the mail. My demand is genuine case.


machine went under break down condition due to gear box
within a six month is not a normal/ regular complain.


If LG think this is the normal case then why they wont
provide reply on mail with clarification? Why my mail is getting escalate to
HO? Why Mr. Vaibhav is not able to answer my calls? Why escalation Team provide
mail confirmation on behalf of LG on my replacement query? why it took more than
12 days to resolve issue (still not received resolution on mail with
clarification)?


Is this much data is not enough to raise a complain in
Consumer court, from 11th Dec. machine went under break down condition and
still it is in same condition. LG is not bothered to resolve customers issues
and with out any resolution / customer confirmation closing service calls?


Customer care sending me to service center and service
center not ready to listen anything and diverting us to customer care.


Sachin