LG Flatron 21 Inch TV - Ridiculous service after I opted for AMC
tuks123 on Feb 15, 2011
I had raised the complaint about my LG-21 inch Flatron TV not working. The request(RNA110211041957) was raised on 11th Feb 2011. LG customer care (180-180-999) promised the complaint to be resolved within 24 hrs, I waited more than 48 hrs but didn't get any call from technical engineer.
I kept on calling the customer care to get the status and asked to escalate the complaint on urgent basis. Till today (16th Feb 2011), I have called customer care about 10-11 times but complaint is still not resolved neither there is any attempt.
Customer care provided me mobile/telephone numbers of different people from LG service center (Mysore region). I called those numbers some of them were out-off coverage/not working while some of them did not pick-up the calls.
Every time I call LG customer care they promise me the complaint will be resolved same day.
This has become irritation as I am spending time in tracking during my office hours.
It looks like LG service is ridiculous if you are under AMC and not under regular new-product warranty!
The cricket worldcup is two days away and there is no spare TV for entertainment.
I hope LG considers this as urgent complaint and resolves it.
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