LG Flatron 29" — Pathetic after service by LG

Dear Sir,

I purchased the LG TV "FLTRON" model 29 inches screen on 15th August 2008 for my mother on her Birthday but suddenly on 25.10.09 Tv went off. Try to contact The LG service people but proper response was not there one of the service engineer Mr.Jigar shah visited my house after many times called on his cell but even then TV remained disrupted for more than a week.He is not able to find whats the exact problem.

He checked and say may be IC is gone and need to replace the same, He took the motherboard and next day in the evening he came to my house again and say there is no problem with motherboard need to check the voltage in the coil. He called his senior service engineer many times from his cell for different types of queries its shows the standard of your service people and Training given to them is not proper.
TV was attended leisurely by the service people with similar period of disruption.Until today it is not repaired.

Now Mr.Jigar shah says he needs to take TV to service station to see whats the problem?
May be picture tube is not working?
He is also not sure so instead of wait for full 6 days and given such a Rubbish answer is not at all acceptable from company like LG.

Its just a more than year and Picture tube is gone shows the how much company like LG concentrate on Quality standard of the product.

Height of the thing is Mr.Jigar Gave me his visiting card of his firm Vardhman Electronics and offer me that he will do the repairing at his firm with less cost then LG. Now tell me what to do in this matter?
That means you people are charging extra for the same service provide by your own service engineer.

One more thing that Your service engineer is also not happy with your products and laughs on me and say i never buy LG products he owns only samsung product at his house its shock to me as till yesterday i used to be the LG loyalist I have TV,Refrigerator,DVD,Microwave of LG But because of this type of service i will never buy or recommend any one to buy your products.

I am preparing to go to consumer forum for redressal but before that I thought of lodging my complaint to you. Me and my wife working and my parents are retired and TV is the only source of entertainments for them so its my humble request to take necessary action against your service people and provide solution by EOD.


Thanks,
Mitul Patel
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