[Resolved]  LG - Fridge Gl 258vt - 5 Double Door — Not providing service

Address:

Shahjahanpur, Uttar Pradesh

To,
Customer Care Officer
Lg India Pvt. Ltd.

Sub: - Regarding Not Providing Proper Service of Refrigerator.

Dear Sir/Madam,

I have Purchased a Frost Free Double Door Refrigerator Model no.-GL 258VT5 on 12/4/2010. I have selected this brand from many other available brands in the market only due to after sales service but now I am feeling that I have take wrong decision because for the same I am suffering from last 2 Months and still there is no response.
My problem is that after purchasing the fridge approx. one month I have noticed that there is different kind of bad odor which is spread every where in the fridge part even all food are affected with that smell and the taste of that food is not good to eat. I think may be this smell is coming from some food material but after cleaning whole fridge I didn’t found no such food material storing in my fridge which can create like this bad odor. Than I call customer care executive to solve this complain. After some days one service engineer come to my home and attend my complain and told me this is only due to light problem. I was surprised that in my district where I am getting approx. 16-18 hours light and I think, if I have this problem it means all other person who are using this model fridge they all have facing the same thing in my city or in UP because the light situations is almost same except some city in U.P I think I have purchased a latest technology model which has GIDC and deodorizer like features which removes bad odors but with my model everything opposite. So what is the use of deodorizer, one more reply from your qualified company service engineer that use Lemon and other deodorizer available in the market. (This was Mr. Pradeep Saxena) Now I again called to customer care executive for the same problem they registered complain (on[protected] no. C[protected]) and told me one of our service engineer will attend you within 24 hours. I have waited for your service engineer one week but still none service engineer didn’t attend my call. When I again called to your customer care they told me one of our service engineer has attended you and complain was closed. Now again I was surprised that without attending call they closed complain, how smart lg service engineer? Overall they again given me a new complain no C[protected] on[protected]. After 2 -3 days one service engineer came to my house after listening my problem he guess may be drainage pipe is blocked so I just cleaned it. He ask me to give a wire to clean the pipe now again your smart service engineer has no tools for cleaning ok I just arrange a thin wire he inserted in the drainage pipe and try to clean it but their was no any such type of problem and may be this sharped thin wire can damage my fridge but he don’t care. I again advised him the bad smell is feeling like coming from deodorizer part but surprising he didn’t know about deodorizer and its function and where it is use in this fridge than I explain him by showing fridge catalog and its place than he just reply ok the problem is here because your fridge deodorizer is not working so the odor is coming ok I am taking it with me and I will changed it with new one within one week.(This is Mr. Pramod Kumar) Now it is 2 weeks past but no service engineer comes to change my deodorizer and also your customer care line is not working from last 3-4 days because continuously I am trying but no reply.
So I am complaining the same problem from approx. 2 months but still my problem is not solved. This is lack of service of LG India Pvt. Ltd. So I have no another way to go except consumer forum.
So please take this letter seriously and do the necessary action as soon as possible to solve my fridge problem other wise you will be responsible if any legal action will taken from me..

Thanking You,

Anil Kumar Chaudhari
Add-Moh-Dilajak, Arya Nagar Colony
Behind Satpal Petrol Pump
Shahajhanpur-242001
Contact No-[protected]

Model No-GL-258VT5 /240Lit. Double Door
Date of Purchasw[protected]
Dealer-Sant Electronics, Sadar Bajar, Shahajhanpur