[Resolved] LG Fully Automatic Washing Machine

[Resolved] LG Fully Automatic Washing Machine — MACHINE NOT WORKING

S SITARAM ATMARAM KHEDEKAR from Mumbai, Maharashtra

Since 25/6/09, the machine was attended by LG mechanic Mr. Aftab, at that time he said that the magnet of the cover needs to be replaced, which he did 2 days later for which I paid rs.340.00 without any receipt. The machine was still not working properly. He visited my residence and said that the gear box needs to be replaced, afew days later he brough the gear box but couldnot replcae it since the tub of the machine was to be removed, for which the nut of the tub was to be opened, which he could not do.since 7/7/09 no one has visited my residence to repair the machine which is not working since 25/6/09. My machine remains inoperative since then due to the ineffecyiveness of the agency handling the services of the machine, which till date is not traceable. I have made several calls on the mobile no. given to us by the mechanic but no one answers the phone. till date no one from LG has called up to inquire about the health of the machine. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Complainant4856330

from Mattanur, Kerala

Consumer Complaint –LG Fully automatic Washing Machine
Dear Sir,
I had bought a fully automatic, front loading LG Washing Machine ( Model 7516 LS/6.5Kg on 17-3-07, from LG Shoppe Cams Corner Pvt Ltd ; C -105 City Centre DC Block Kolkata 700064 ( Tax Invoice No. SL2476).
This had come with a 1 Year warranty.
I have been going in for an AMC every year, and last renewed the AMC on 16-3-09.
The said washing machine stopped working on the 1st of May ’09. A complaint ( Complaint No N C[protected]was lodged with the customer care. LG ‘s Representative came on the 1st May and after inspecting the machine informed us that the panel is not working and is to be replaced. He also informed us that as soon as the part is available, he will come back and setright the machine .
We have been following up with LG Customer care every day there-after. I also sent an E: Mail to their Customer care through their web-site on 5th May ‘09.
One Mr Gaurav Kanodia from IG Service replied, and informed that the machine will be put in order within 24 hours . That was on the6th May ’09. There after I followed it up on the 7th May and 11th May ’09 Through E: Mail. Apart from the Mail, we have been ringing up the LG Customer Complaint on a daily basis.
The Machine is still out of order, and not attended to.
It is surprising that a Company which takes pride on its service, is just not attending to its customers.
I have not only wasted money in buying a so called international brand, but have also thrown money in entering an AMC with them.

sameer natekar

from Pune, Maharashtra

There is serious question about the quality of LG products. I brought LG Fully Automatic Washing Machine (Turbodrum 6Kg) 3 years back @ 12K Rs. and now it has many problems. The problem started around 8 months back after warrant got expired. It was not holding water in it so LG changed some motor which cost me around 1500/- then after 2/3 months it started giving problem with LED display timer and dryer was not working. Later it started showing door open signal even door is closed and stopped working. I repaired it again but now LG is saying I have to replace my motherboard which will cost me same as a new washing m/c and now my problem is if I keep my door open then also washing m/c doesn’t stop with door open error.
I have seen washing m/c of other companies working for 7/8 years but LG’s product are really far away from their quality and I feel that, they starts malfunctioning once there warrant gets expired.

yong

My laudry washer also from LG, it is LG- Turbodrum. It showed dE yesterday. Should I fix it? It is about 3 - 4 years already.