[Resolved]  LG India — LG SCarlet 32 inches LCD

Address:

Chandigarh

I had bought a LG-Scarlet 32 inches LCD TV (32LG60UR) from LG dealer Circuit Mall, Sector 8-C, Chandigarh on June 26,2008 for Rs 46,000 (Invoice NO. 21465 dt[protected]. Recently, the LCD TV stopped working. I made a complaint to your customer care number (Complaint No. RNA[protected] dated June 11, 2011). I was told that either the panel or the mother-board had stopped functioning. Later, the technician said that the Panel had stopped working. Since the TV was out of warranty, I was told that the new panel will cost over Rs 15,000. Since then, the company has not been able to replace the LCD panel. The technician also told me that the panels for my model of LCD TVs are no longer made by the company and that he will replace with some other panel after doing cutting of the panel and adjusting it. Once he even came with a LCD panel but then went back saying that the company has sent a broken panel.

This incident has completely shaken my faith in all LG products. I not only have at least 6-7 LG products (including Refrigerator, LCD TV, DVD player, Microwave etc) but have recommended the products to so many friends and relatives. Even my LG microwave has never functioned properly. I feel that LG, which is doing very well in India, just CHEATS people with their sub-standard products and leave them to fend for themselves through outsourced service centres where no one listens.

How can a LCD TV, which is supposed by have a life of one lakh (100,000) hours, not function even for three years? How can LG claim that it has a life of 100,000 hours when it cannot even last three years?

In case of my LCD Scarlet TV, I am sure that LG stopped its production because the product must have been giving problems. The company first CHEATS people by selling high-priced products and later makes them pay for repair of the poor-quality products.

The dealer, Circuit Mall-Chandigarh, and its propriter Varun Juneja are even more worthless. I contacted him for help for the poor quality LG products that he is selling. He refused to entertain my complaint.

Jaideep Sarin
Chandigarh
[protected]