LG India — LG LCD SMPS

Address:Jaipur, Rajasthan

I lodged a complaint on 1st May'13 with LG Toll Free Number [protected] since TV was working at all. I was given the complaint number RNA[protected]. A service man visited the next day and informed that the power supply has stopped working which needs to be replaced. As he didn't have the part available at that moment, he promised to come back again as soon as he had one available. The service agent came back the next day as he had the part available. After he replaced the SMPS, he informed me that the power on/off switch in the LCD will not work as it is not compatible with the new SMPS installed in the TV. Now I had to switch on or off the LCD directly from the power supply. I found it absurd and called on the toll free number who in turn provided the number of the region head Ms. Chandrika [protected]. I wanted to confirm if the part of the LCD is unavailable at the moment or a stop placed on its manufacturing. She did not have the information handy and wished to speak the technician. He informed her that this was the equivalent part available for the LCD. Though she didnt sound convinced herself, she suggested that I should speak to the parts or the service center manager. Mr. Arjun from the service center was of no help at all. He said that the part is no longer available that needs to be replaced. The only option I had either to get the available SMPS replaced or not. I wanted him to give it to me in writing that the part for my LCD is no longer in production, for which he refused.

Unfortunately as I did not have any option and I wanted the LCD to work, I asked him to replace the SMPS with what he had got. This is highly disappointing because I am still not sure if the LCD's parts are no longer in manufacturing or if the service personnel just wanted to close a complaint with what ever they had available at hand. I am surprised that if customers have bought the LCD model, I am sure there would be lakhs of people across India using the same or similar product how can be parts no longer be manufactured? Now the power switch on the LCD has no use? I just wanted a satisfactory answer which was not available from any of the sources of LG. LG LCD Model # 26LH20R.
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