[Resolved]  LG India — Delivery of a lower end model in the carton of a higher end model

Address:

Madhya Pradesh

Bhupendra Pratap SingB331 Raksha Vihar P.O. 3EME Centre Bhopal 462031

Bhopal MP[protected], [protected]



29May2010

I placed an order yesterday(28 May2010) for a LG Refrigerator Model No:368YTQG4 for 350litres to your Bhopal dealer "Perfection"of CSD items of LG. Paid the Cost to him. Today dealer sent the refrigerator. Outer packing reflects correct model No as agreed. However. after removing the packing it was found that the model supplied is cheaper one,ie,LG365YMQG4. On contacting, the dealer said that it being a CSD(I) supply the packed content was supplied by the company. So as per his advice i made a complaint to your office. Complaint No:C[protected]. Kindly get the refrigerator model replaced with the correct model at the earliest. you may also get the case thoroughly investigated as it adversely affects the reputation of your company.



2

Details Not Included in Complaint- For Atul’s Info

Packed Refrigerator Received at about 1900 on 29/05/10. Only Trolley wallah brought it. Dealer’s/ LG Company men were to follow. On being queried on telephone theDealer “Perfection” said that LG Mechanics would come on Monday since they have Sunday Off. Advised me that I could open the packing and plug in if I wanted. On removing the packing we found that neither the model No nor the serial No of the machine tallied. Rang up the Dealer & sought an explanation. He said that the packed refrigerator was received in the same condition from the Company & was sent to my residence without checking. He advised me to lodge complaint with the Company at Toll Free No:[protected]. I did so.



Tele Complaint to LG at about 1930- Complaint No given by them directly & through SMS: C[protected].



Online Complaint No:[protected] dt 29/05/10.



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Main Details on Outer Packing:

S. No: 002LPYZ001162

Model: GL-368YTQG4

Suffix: DTIZEBN(IN)

Colour: Titanium Silver

Date of Manufacturing: 14-Feb-2010

Net Weight 69 kg

Gross Capacity: 350Litres

Product: Refrigerator

Frost Free

Contact: [protected]@lgindia.com