[Resolved]  LG India / Semiautomatic Washing Machine — Poor after sale services

Address:

Gautam Buddha Nagar, Uttar Pradesh

Sir,
I registered a complaint-RNA[protected] dtd.[protected] to LG Cust.service to repair my out of warranty semiautomatic washing machine( Model-WP 9555), but no action taken.

Then I again registered a complaint RNA[protected] dtd.[protected], engineer Sunil Sharma visited against & detected faults ( Body+ Gear assembly+chemical wash).Machine was picked up to LG workshop after one week for repair.

After several reminders machine was delivered to me on call of Er. Pawan(Mob.[protected]) on 30th Oct-2011 in non working condition with some additional defects & parts missing.I paid the repair & spares charges & called to Er. Pawan who suggested to register another complaint.

On my complaint Er. Jitender([protected]) & Er.Yash pal( [protected])deputed for resolution,but no body turned up even after several calls.

I recieved contact no. of Pooja Mathur([protected]) to escalate the complaint.but she never picked my calles.
Then I recieved contact no. of Mr. Samir Dhiman([protected]) who committed to resolve but nothing done after my several calls & now not picking my calls.

For last 2 months I & my family are suffering this situation & mentally bothered.

Request you to kindly look into the matter & intervene to resolve.

Regards
J.P.Chauhan
[protected]