[Resolved] LG LED - E2040t - Pn.btr — DEFECTIVE LED DISPLAY | |||
To, Customer Care Department, LG Electronics (INDIA) Pvt Ltd, Mohan Co-operative Industrial Estate, New delhi-110027. Subject: Problem in getting defective LED monitor repaired/replaced. Respected Sir/Madam, I Karan Arora having the trust and confidence in one of the best and leading consumer electronics company i.e. LG have purchased my home appliances like FRIDGE Model no:GL-245TM,S.no:605nlus00707,WASHING MACHINE Model no: VP-9241-AGGP,S.no:607NUH7028273 AIRCONDITIONER Model no:LWA18GIRSAI AP33DMI(IN), S.no:605PGHT001833 and recommend many others to buy LG products as I never came across any issue related to performance, quality and service and termed my experience satisfactory .But till few months back in order to have a LED monitor for my computer system I trust and prefer my tried and trusted brand LG.I bought a LG LED model no:E2040T-PN.BTR,s.no:103PMXY007050 in april last week year2011.I buy this from M/s SHRI SUDERSHAN COMPUTERS ,G-9,SATYA BHAWAN,WAZIRPUR COMMERCIAL COMPLEX,WAZIRPUR,NORTHWEST DELHI,INVOICE NO:SSC/10011/0161.From day one I noticed a bright spot on extreme right side of the led and I took it as a setting problem and continue with it for some months but after having my doubts cleared I got it replaced through complaint no:RNA[protected] dated 5dec2011.But as soon as I got the replacement I got my view restricted by few inches on the right side of the led as it gives a shadow image from that side .Since then I made a number of complaints reference no RNA[protected];RNA[protected];RNA[protected] ;and only two times from your service dealer/s CYBER DIGITAL SOLUTIONS,WAZIRPUR, a executive came and told me to don’t make it an issue as it will not be rectified as it is not that much a problem and his senior MR.LALLAN also spoke to me the same. I had a talk with MsSHOBHA PANDEY on your customer helpline no[protected] who in turn told me to get in touch with the technical department. I again complained the same on the helpline no; but received no response till date. So please don’t make my decision to buy LG products and experience such a disaster. Please do the needful as I am tired calling the helpline no so often and not getting any response. KARAN ARORA A/F-44-B,SHALIMAR BAGH, DELHI-110088 CONTACT NO:[protected] E-MAIL ADDRESS:[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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I bought my LG LED LCD monitor E2040T-PN.BTR. S.NO: 105PMSA069958 on 09-jul-2011 and i found bright spot on left side of my display after 2 month's of the purchase. As day's goes on the bright spot become enlarging on left side of my display then i registered complaint in LG service center regarding the bright spot on 22-dec-2011 (At first complaint they wrongly understood my complaint and they register that complaint for TV even i given my display model number and serial number, then after i called to LG service about more than six times but they not given correct answer to me. Atlast i got the direct service center number from them and i called to them, they said that they won't do service for monitors because they given serivce center number of LG TV. After this once again i registered my complaint, this they correctly registered my complaint respect LG monitors ). Technician from LG solution came to my to attend for my registered problem on 28-dec-2011, at first instance he said that he can't able to take my problem in account then i argued with him for 15min. after few min he called to his senior, and his senior officer asked to take my problem into account, then the technician registered my complaint and he said that, he will reply for this complaint within 2 days but no reply came from LG side till 12-feb-2012 but i called to LG service center from 02-jan-2012 about to ask my complaint progress. No valid answer i got expect your complaint on progress and new panel for your display is been ordered, i got the same answer for all 13 calls from 02-jan-2012. Finally technician from LG service center came to my home with new display panel on 13-feb-2012 and he replaced my old display panel with the new panel which he brings for me. Then after i not found the bright spot problem in my new display panel but i found another new problem on same evening. The new problem is i'm getting negative image kind of display problem when slightly i sit on my right side of my display, in earlier display this is not there, in earlier display gives good image quality and don't show negative kind image problem whatever side i may sit with respect to display position. I don't know what to do after this... [protected]@gmail.com
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