[Resolved]  LG LED TV — Malfunctioning of lg tv motherboard / mainboard

Dear LG,

I have purchased LED tv model no.42LB5610 for rs. 53, 000/-, on April 2015 with a extended for 3 yrs warranty . I have raised a complaint with lg customer care for not functioning the power button. After several follow-ups with customer care.. finally service technician came home and he confirmed mother board to be replaced, and it's cost rs.3800/- + st of 14.5%. I have called LG service center and also service department for warranty. They said I have to bear this charges even it is under warranty period. Bcoz the back side of the warranty card it's mention(it's very small letters). Offer mention in big letters as 3yrs warranty but warranty parts mentioned very very small fonts.

My question to LG is

1.Why LG not convering this product under warranty.

2.Why LG miss selling the product to the customer and not given proper information about the warranty.

3.why i have to pay service charges under warranty period?

My complaint no.RNP[protected].

I sincerely not recommend LG products to all . Please beware of the warranty terms and conditions which do not inform to customer.

ALL Marketing tricks.. LG is cheating the customer. LG will be going to bear this cost in future in indian market.

Regards
Vinod
Cheated by LG marketing tricks.

I purchased lg led 32 inches tv in march 2014 and in October 2015 it's not working..after only 6 months of end of warranty period.I think it's a business strategy of LG.
Next thing...I contacted LG customer care for help.They registered my request and (so called) engineer came to my home, checked product and found problem in MAIN BOARD of tv.He told me that LG will contact me to confirm the order and the price of main board.He charged 200/- rupees for visit and went.since that day it's 11th day nobody contacted me about my problem and the customer care says that I have to coordinate with the local service centre.And local service centre is not responding..even they do not take my calls.I have been charged 200/- rupees and no work done.LG cheats with customers..my request no.[protected].
I think LG IS THE WORST customers.And I know that even after reading this comment they will not contact me. I have given the request number it is linked with my mobile number.

I purchased lg led 32 inches tv in feb 2015 and in July 2016 it's not working..after only 6 months of end of warranty period.the LG engineer only 'looked' at the TV from out side and mentioned that the MAIN BOARD to be replaced.Now I am charged rs.6000(PCB)+575(Service) to replace this. looking at the above issues, I agree that its LG strategy to apply such faulty parts so that they can earn regularly from customer by replacing parts.
Worst experience at LG!!
complaint#[protected]

I have purchage a 32"LED TV of LG Modle no 32LB530 on 18th Jan 2015 and on 31 July 2016 evening suddenly tv display is get black but tv sound have any disturbance. I was there and no any fluctuation notice in current.
In next I have complaint to customer care and on my request service engineer came and visualize the problem. He told tv backlight pannel is not working it has to be replaced. And its cost Rs 12000 is chargeable. Tv initial cost is Rs 24000.
Which I have lost in within 18 months only.

I think LG is cheating to customer so its future is not good.
And suggest to other don't purchage LG TV .
Regards
Tulsi

I have purchased lg led lcd tv in april 2014, with extandable warranty is upto 24 months.
Now the problem is a horizontal bars appear on the screen, Voice is not clear & there is problem in connecting the cable socket.

There is no fault of power supply in my home and also no physical damage, Technician confirmed that Problem is only due to the motherboard.

To replace the new motherboard the service center confirmed the cost is Rs:4, 200/- where as the same mother board is available in online for Rs:2500/-

I will not recommend anyone to buy lg appliances because of this reason. Instead i will publish my problem over social networking like facebook, twitter, youtube etc.. So that no one should prefer to buy lg appliances in future.

This company is worst than hell . I lost Rs. 75000/- by purchasing their 42 inch tv within 5 years. For the last four months I am without tv. The killed three months saying that mother board for this product has been ordered from Korea. But all hell. At the end nothing.

I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am D.R.Sharma, from Rajeev Nagar Begumpur Delhi.
TV model LG 42 W 5700 -TA

Dear LG,

I have purchased LED tv model no.42LB5610 for rs. 53, 000/-, on April 2015 with a extended for 3 yrs warranty . I have raised a complaint with lg customer care for not functioning the power button. After several follow-ups with customer care.. finally service technician came home and he confirmed mother board to be replaced, and it's cost rs.3800/- + st of 14.5%. I have called LG service center and also service department for warranty. They said I have to bear this charges even it is under warranty period. Bcoz the back side of the warranty card it's mention(it's very small letters). Offer mention in big letters as 3yrs warranty but warranty parts mentioned very very small fonts.

My question to LG is

1.Why LG not convering this product under warranty.

2.Why LG miss selling the product to the customer and not given proper information about the warranty.

3.why i have to pay service charges under warranty period?

My complaint no.RNP[protected].

I sincerely not recommend LG products to all . Please beware of the warranty terms and conditions which do not inform to customer.

ALL Marketing tricks.. LG is cheating the customer. LG will be going to bear this cost in future in indian market.

Regards
Vinod
Cheated by LG marketing tricks.

I have purchased LG 32 inches smart LED TV 32LF595B for 35, 000 on May 2016. Now in June 2017 right next month after completion of warranty period it is not working. Display is showing LG logo and nothing else. On contacting customer care they visited our place and told that there was problem in the motherboard for which they charged Rs. 790. They told that motherboard will cost Rs. 4500 and will take 2-3 working days to get the part replaced. After 3 days we received a call from LG that the motherboard costs Rs. 7500.

There is absolutely no problem in our Home electric supply system and all other appliances are running fine from years. There is no physical damage done to LED. The kind of service provided by you is really appalling and is sure to see your company turn to ruins. Cheating on customers and looting them will surely mar your repute and Customers like me will play active role in denegrating your image by word of mouth, posting on social media and so on.

This company is worst than hell . I lost Rs. 105000/- by purchasing their 47 inch led tv within 5 years. For the last One months I am without tv. The killed 20days saying that mother board for this product has been discontinued from LG. But all hell. At the end my 1lakh is scrap.

I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am Amol Mahadik, from 313 Ganesh Peth, Pune - Maharashtra. contact no-[protected]
TV model LG 47LV3730 -TD

I purchased led TV model product code26LV2130_TD.ATRYLJL in2011.On one rainy day TV could not start due to some internal problem.After lodging complaint RNP[protected], the service operator informed me that mother board will have to be replaced and the cost would be Rs.8250 which covers 18%gst and 18% service charges.This is nothing but a loot by company.Though I have purchased various product of co.in the past have decided not to recommend lg product to anyone looking to costly after sales services.

When most o[censored]s go to a shop to buy a TV, we look at the perceived brand of the company. While there are local assembled UHDTVs available in the market (Like VU, Micromax ) for one third the price of LG, Samsung, Sony etc. most o[censored]s still go ahead and buy the brand value. Why? Because we "TRUST" them with expectation that you'll have peace in your mind and no concerns post sales with the after sales service.

Like many of you posting here...I am also a victim of this cheater company called LG Electronics India. In my opinion this should be the WORST OF ALL THE CONSUMER DURABLE COMPANY operating out of India. This have to be LG Electronics. Let me share my experience with them. I purchased a UHDTV 42UB820T sometime in Nov 2015.

I never realized before the box was opened, that the warranty was just for 12 months. Imagine a TV with such high value and the company theoretically stands for you for just 12 months. Moreover the warranty conditions are ONE SIDED, you never get this information with the terms validated before you buy the product.

While there are low end consumer durable items like mixer grinders that give you 2-3 years of warranty. My 16K Faber chimney gave me 12 YEARS warranty and even changed the motor on the 9th YEAR. So WTF with this dog eating company?

Within 9 months after the so called "warranty period" my TV went blacked out. I raised a complaint RNP[protected]. The technician charged Rs.400 for the visit and assessed the mother board replacement. Again, we have to trust them. We do not know and validate if really it is the mother board or father board. He estimated a charge of like Rs.13, 100 (this works out to 20% of the original cost). Obviously like many of you, I was frustrated to the core.

I escalated this issue to their service center and after speaking to 3 people, they finally directed me to one Mr. P.Das who introduced himself to me as "Area Service Manager". My foot how it matters to me you can be anything in your stupid company, I'm your paying customer. He listened to me and my frustration and he was so magnanimous to offer me 25% discount of the spare cost (works out to Rs.10, 000). I straight way rejected his offer.
From that very moment I decided to teach this company a lesson of their life. They thought that will thrive on their malpractices in India taking advantage of our resilience. We pursue for some time and then accept the bitter pill. Many o[censored]s do not have the time and motivation to FIGHT these crooks.
I posted to their Facebook page: https://www.facebook.com/lgindiapage/posts/[protected]
You can see how people are frustrated with LG India. Note: They deleted some of my recent posts that might have affected their business.
I sent mails to their LG Communication SPOC, Ms. Neeta Lintz, sent mail to their Flat panel TV national head Mr. Anuj Ayodhyawasi. Subsequently yesterday (17/10/2017), I received a call from Mr. Shakeel Ahmed who introduced himself as LG service escalation manager from LG Noida office, he asked my perspective and I repeated myself once more about the one sided and irrational warranty period of 12 months for such a high value item, I explained why we go for a brand paying such a high price expecting that to work for at least 7-8 years, I also asked him if this is like buying a lottery that the TV may or may not work post the warranty period. He seem to be on my side while understanding my arguments and he promised to come back to me as the soonest.
While I still await to hear back from Mr. Shakeel, and expect LGE to make good my TV with their responsibility. I can’t understand one thing, if they are customer friendly, why the hell they do not hold their spare vendors responsible instead of fleecing the customers, or is it their deliberate ploy and a crooked business model to fleece and blackmail the customers? I can’t believe a company can survive with defects to this extent. This is the reason why people still trust Japanese brands like SONY, PANASONIC. I’m convinced now that LG India have setup a business model to deliberately destroy a spare after 12 months and then fleece the customers for another 20%-50% of the cost. #Shame on LG India.
Anyway, so what am I doing in parallel and going to do now?
1) I discussed with a private legal practitioner and I’m convinced that their warranty clause in not tenable due to its one sided nature and there is no agreement of acceptance from my side. It doesn’t implied that you’re bound to the warranty clause when you buy since the clause isn’t disclosed to you before the purchase, else my purchase decision could have been different.
2) Since my purchase was in Kolkata jurisdiction, I also submitted a complaint through their portal here https://wbconsumers.gov.in
3) I also raised a complaint here: http://consumerhelpline.gov.in
4) I have also written to the Deputy Secretary, Mrs. Sumita Dasgupta of National Consumer Affairs department http://consumeraffairs.nic.in appealing to regulate this huge consumer durable market and protect the consumers’ interest by putting a body like OMBUDSMAN to deal with cases like ours where the companies should declare MINIMUM USEFUL LIFE of the product and ensure they own that.
5) Finally if in a reasonable time frame nothing works out for me, I have decided to sue this company. I really have nothing more to lose.
6) If any of you wish to join my fight you’re welcome…I shall create a WAPP group, my number @[protected]

I brought a new LG tv model number 55LW5700 on 19-5-11 from Vasanth & co chennai.my tv is not working for the past two months. I reported to customer care . They are saying main board has gone and it is not available. Kindly solve my problem
Thanks
Dr Swamenathan
[protected]

Rhjff

This company is worst than hell . I lost Rs. 75000/- by purchasing their 32 inch tv within 5 years. For the last one year I am without tv. The killed three months saying that mother board for this product has been ordered from Korea. But all hell. At the end nothing.LG

I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am lucky magmood, from Siwan Bihar (841226)
TV model LG 32 le7500
Contact number =[protected]

Dinesh T From chennai,
I bought a LG Smart TV 32LF6300, 2.5 years back with standard warranty period of 1 year and extended warranty(purchased additionaly) of 1 year from Croma Chennai. Currently my TV is not working. Service man checked the TV and said that Mother board is the problem. How come the TV gets failuresmalfunctioning after warranty expires.
Do the LG company produces very bad quality product and sells to the customers(Thinks us as fools).
Service man is telling the part rates as double times than the rates mentioned in the online purchasers.
They said Rs9000(parts+service+gst), but the same is available online sellers for around 5500Rs(parts only with GST).
Bad quality products and more costs for the parts compared to other online sellers.

I bought LG 49UH770 T ( 49 inck 4 K TV ) with extended warranty of 24 months, which is still into effect.
I had some wi-fi connectivity issue. I had asked LG to send their Technician. They sent one of their authorised service dealer who has charged me Rs 16, 250 .00 for the mother board citing the issue with the Mother board.
Also, charged me extra Rs 1000 ( for visit charges ), Rs 400 ( labur ), Rs .500 ( Transport ).
I am surprised with LG warranty does not cover Mother boards, as the warranty is on all defective and malfunctioning parts.
Very dissapointed with LG fake Warranty. and suggest be very careful while buying LG products.

Looking at this thread looks like I am a new victim. My LG 42 in LED just blanked out on me and customer care has set up a technician visit. Looks like my case is going to end up as mother board replacement like most of the others and LG India wants to have fun. My name is Pradeep and my LG registered mobile number is [protected]