[Resolved]  LG / Lp - K3685qc — Bad Customer Service.

Address:

Vizianagaram, Andhra Pradesh

I have purchased an Tower Air conditioner Model No. LP-K3685QC in the name of Sri Ganesh Sweets & Bakery, Vizianagaram,Andhra Pradesh at Yedukondala Electronics, Vizianagaram in the month of May, 2008.
For 1 year during the warranty period there was no problem with the AC and it was working fine and once the warranty period was finished then we had a problem with the AC and the Service Engineer named Mr. D. Srinath came from Srikakulam and noticed a PCB Board Complaint and changed the board and adviced us to take an AMC for 1 year so that in case of repairs within a call he could come and rectify the future problems arised if any, and he had charged Rs. 3400/- for the PCB Board and for AMC Rs. 4000/- with the Bill No. 562 with the name of Master Electronic Services, D. No. 7-6-42/6, Burravari Thota, New Colony, Srikakulam-535001 and the AMC started from 23/5/2009 to 22/5/2010. After replacing the Board the AC worked without any complaints for 9 months and then the AC stopped working and we have lodged many complaints to the Call Centres with the below complaint numbers and dates:
Date: Complaint No.’s
14/05/2010 C[protected]
24/05/2010 C[protected]
27/05/2010 C[protected]
29/05/2010 C[protected]

The AC being in the AMC Contract was of no use after several calls and follow ups to the customer care, and at this point of time we thought “Was this a punishment to purchase the AC of LG Company” because, till now we have used several products of LG and I did not face any such sort of complaints. Then Mr. G. Srihari M: [protected] and Mr. D. Satyam M: [protected] came into contact and they have visited our shop several times and said that there is a problem with the Board and said that they’ll come back and didn’t turn up. We waited for a couple of months time very patiently then one fine day they called up and given the number of the Local Service Center person named Mr. Kishore M: [protected] and when he also failed in helping us he gave his higher authority Mr.Bhaskar Reddy’s number [protected].We called him up as well, he listened to the complaint and said we will see to that and from then onwards whenever we have called up he never lifted the call.
Now in this senario we have totally lost our patience and there is an impact on our Business as well and I have suffered a lot for 1 long year mentally and physically that too for an AC without any solution. So, I request your kindself to look into this within week days failing which I would be left with no other option than to proceed legally and meet you people in the Court of Law.
Hope you would understand my current situation and the loss I have met and act favourably within the 7 days of the stipulated time.


Thanks & Regds
G.V.Prasad
Ganesh sweets & Bakery
Vizianagaram
Mobie :[protected]