[Resolved]  LG Lsp - 345 — poor service , no response

i'm a customer of tata indicom and 2 months ago i got a message that i can replace my handset with a new walky talky at a monthly installment of rs 99 for 6 months.i live at khanna citybut there was no authorised office in khanna city to change the set . i enquired from customer care and they asked me to change it from ludhiana. ludhiana is 50 kms from khanna . i reached ludhiana on 8th Maywith my old handset at the following address
Tata Teleservices, T.V.H. COCO, GOLDEN PLAZA BUILDING, MALL ROAD, LUDHIANA .they asked me after a harrasment of half an hour that we don't have the new handsets in stock now .when i asked that we are from Khanna, they promised to send the handset at khanna within 2 days. but still no handset is sent . when i complained this poor service at customer care the person named GURMEET was on the line . he talked so rudely and said this sceme was not for customers like me . when i asked him i recieved a letter in this concern he asked me to cut the connection of this phone if i'm not getting the new handset.is this the solution. my existing handset is having some problem otherwise i have'nt complained . my cell no. is [protected].