LG Electronics Complaints & Reviews

I am disappointed to state that the quality of service I am receiving to my complaint is pathetic in Bangalore. I want to escalate this matter to the highest possible level and I will do that if I don't get an acknowledgement to this email.

Here is the description of my problem. I logged a complaint on 19th November (B[protected] regarding the LG dishwasher functionality and was not paid attention to at all. I kept on calling the service center for two weeks before the engineer showed up at my place on 1st December. He spent hardly 10 minutes and said, we have to take the dishwasher to service center to replace a part. He said, he will arrange for someone to come and pick it up the very next day. It has been since then, we are calling every other day without any result and to our surprise, we were given another complaint number (S7CC0601087) saying, please use this one instead of the previous one, which was opened on Friday, 7th December if I remember the date correctly. I believe this is to show in the system that the case is not open for too long.

In a nutshell, this was the worst experience of my life. An immediate action on this complaint and acknowledgement of this email is highly appreciated.


Regards,
Rajiv Kapoor

Complain No :- N7CB1206928 Loged on 12/11/2007 at LG call Center.

LG Engineer has come on 14/11/2007 to attend the complaint and we have shown the bill and enginee has confirmed that some part need to be replace and he will bring the same after 2 days but no one has turnedup as on today .
After my followup with same complaint no with LG call center and they have confirm that complaint has been cancelled.

Warranty end date was :- 16/11/2007 and complaint was loged on from my end is 12/11/2007 and now there are asking for charge.

Please look into this and hope the same problem will be resolved.

egister Your Complaint Online




Your record has been successfully Updated.
Your complaint No. is :[protected]








--- "Gayathri B K (BanP/QMM5/PA)"
<Gayathri.[protected]@in.bosch.com> wrote:

> Hi VK,
>
> Kindly register this in LG complaint webpage
>
> 2nd complaint id 3003246 dtd 30/11/07
> 1st complaint id 2700376 dtd 27/11/07
>
> During complaint registration, they did not tell
> about the service timings
> I was specific during complaint registration, that I
> want service only after 7 pm,
>
> Inspite of my clarification, the service engineer
> had called during 11:am and I have informed him to
> carryout the service in the evening
>
> The other engineer who had called me yesterday
> during 12 noon tells me that he cannot do the
> service at 7 pm
>
> But when I contacted the service centre, one of the
> admin was very rude, in saying that there will be no
> service after 7 pm
>
>
> If this is the reply from the service centre, I will
> take up the same with the consumer forum
> & see that the concerned has to be liable for his
> words
>
>
> Regards

Dear sir,
I am a customer of your Flatron Plus RD 21FA2OV for 2years. from 2 weeks it has not been working and no picture is coming.i have been calling your toll free number of[protected] from landline which has not been working.pls send your toll-free number of call center/service center in kolkata immediately in my e-mail [protected]@yahoo.co.in.
Yours Truly
Amitava Das.

I had by mistake purchased one LG Audio system which was very costly as compared to the similar products of other make. The so called costly product went wrong and I had made a complaint to this board. A technician turned up and said that the system has to be sent to the service station. This was the first step when I smelt some fraud in it. However the system was sent to the service station at Ranchi, Jharkhand. As I already felt, I was told the an estimate will be given and the system would be made right in 2 days time. I had given the system on 01.11.2007. Till date I am being told that we do not have the spares, nor do they tell me the estimate. I very well know that I am going to be charged somewhat more than a new set so that the same is discsrded and I go for a new purchase. Please help.

my IMEI No. is - [protected]

My Name is Vipin Gupta

Alternative Cont. No.[protected]

Theft in South Delhi (India).

on dated 19.11.07 at 11.34 pm.

Sir,

I had purchased a LG KG800 hadset on 07.01.2007 in Delhi, India.
(IMEI No. [protected])

The keypad lights of this phone was not working since begining. Then in Oct'07 its screen was getting totally while (Blank) on sweeping the top cover.

I had shown this set to
Signature Communications , B-100 A, South City -1, Opp Huda Gymkhana Club,
Near Signature Tower, Gurgaon.
They had corrected the set telling that its flat cable has been replaced.

Then after two days its touch buttons light was not glowing --> It was corrected saying that "Cleaning has been done. But for button's light ful key pad is to be replaced, which is not avaialable with them".

Now the set is getting hanged (No action / Display) when the camera is selected. Also the while / blank screen is appearing again on sliding the top cover. Moreover the battery back up of this phone has reduced drastically.

Please understand I have spend Rs 11,500/- & am not able to use this phone perfectly even for a year.

I request you please to look into this problem & let me have appropriate solution for this. (Money Back / replacement of the hand set)

Thanking You,
Looking for a quick reply / confirmation from you.

With Best regards,
Anuj Kumar Jain
J-111 (FF), Mayfield Gardens,
Sector 51,
Gurgaon

Hi There,
My name is Praveen Nair residing in Nerul ,Navi Mumbai ,Maharastra . I had Purchased your LG Trom Washing Machine worth Rs. 23,500/- on Febraury this Year From Vijay Sale Here in mumbai . The Washing Machine was Not working since 25th october for which i had called Vijay Sales (complaint Id - 0710_b270091 ) and also with Lg customer care service in mumbai (complaint Id - W7CA2701497). One your guys had come after Five Days to check the problem which had to be a very minor probelm of the door switch which he told will be replaced the folowing day tuesday .

The story doesnt end here . i have called your customer daily since then and have been gettin false promises of gettin the work done the same day of calling them..But Still NOTHIN HAS BEEN DONE YET.. on top your customer caqre executives in mumbai kept my call tranfering from one person to the other .. each being really stupid... the list goes like this:-

1> Agnes - she is the first one i called .. she claimed she will look into the matter personally but no return calls and no work done.

2> Heirat - She is the Floor manager in mumbai . I faced the same above problems with her..

3> Sohail & Gaurav - this guys were a pain as they could solve my issue and then they both put my phone on hold and eventually disconnect it... Very rude Behaviour

4> Sarita - her phone no given was +91 [protected] ... her promise of gettin back to me in 10 minutes of callin her has till nt taken place ...

after all this phone calls i feel so stupid buying this Lg product .. you guys have harrased me so much ..i have lots of product of LG at home but now scared and hope they dont get spoilt .. coz now i i have to say Lg SUCKS.. this is a festive season and i have not washed my clothes in last three weeks...


hope you guys understand and give your customers a bettere after sales .. as i still have not got my minor problem resolved ....

Thanks,

Praveen Nair ,

purchased LG mobile phone RD3000 , since i purchased facing problems, last time i complaint this to lg complaint cell . i went to sv servicing center an authorised servicing center at kanchi.after 4 times of my continues complaints i got my phones replaced but of no use ,the other phone is also having same prolem, what to do next ,i complaint in servicing center they says network problems , Reliance people says instrument problem, but iam suffering ,
purchased LG mobile phone RD3000 , since i purchased facing problems, last time i complaint this to lg complaint cell . i went to sv servicing center an authorised servicing center at kanchi.after 4 times of my continues complaints i got my phones replaced but of no use ,the other phone is also having same prolem, what to do next ,i complaint in servicing center they says network problems , Reliance people says instrument problem, but iam suffering ,
OUT GOING VOICE IS NOT CLEAR, TO ANY PHONE

PLEASE HELP ME IN THIS MATTER

I shaik hafeez purchased LG mobile phone RD3000 , since i purchased facing problems, last time i complaint this to lg complaint cell . i went to sv servicing center an authorised servicing center at Ameerpet hyderabad.after 4 times of my continues complaints i got my phones replaced but of no use ,the other phone is also having same prolem, what to do next ,i complaint in servicing center they says network problems , Reliance people says instrument problem, but iam suffering ,
OUT GOING VOICE IS NOT CLEAR, TO ANY PHONE

PLEASE HELP ME IN THIS MATTER

I own a LG convection Micro Wave. I have sent various mails to the company's customer care asking for the receipe book and manual of the product. Despite having read the mails (read receipt received), they have till date not sent me the same.

I am an officer of State Bank of India and my husband is a doctor with Kerala govt Service. We purchased a Home Theatre system of LG during this Onam. The purchase was made during first week of August 2007, from a shop at Kuravilangad, Kottayam. ( Model No HT 302 SD) .There was an offer of a 1 GB USB drive free with the model I purchased. But till date I have not received the gift. When I asked the shop from where this was purchased, I was told that usually the gifts of LG comes late. On 05.10.2007, I called the customer information centre, first I was asked to call a number at Kottayam. When I called there, a lady told me that, it was a different section and they never deals with customer complaints. Again I contacted the information centre. This time they gave me a number of Ernakulam Office. When I called there, first they told me that, it is a practice that LG gifts comes late, because I am not the only customer buying their product. Isn't 2 months necessary for a company like LG to assess the number of products sold during festival seasaon. When I asked this she collected my mobile and land line numbers and told me that their executive will call me in 2 hours. But till now I never received any call from anyone from LG. Whole these are utterly disgusting. we never expected this king of a response from a company like LG. One thing I want to add is we are higly satisfied with the performance of the HT system. We expect an early reply and necessary action.
Thank You.

Good day,

I have bought an LG 32" LCD TV. The delivery was agreed to be made later in the year against payment of an advance. Besides the TV, an entire set of house appliances was purchased, including, a refrigerator, 3 nos. split AC & washing machine. Inspite of the price of 32" LCD TV crashing in the market, in good faith, I have paid Rs. 63000/ in good faith. I had issued a cheque of outstanding amount of Rs. 55000/ on 02-Oct-07. A 32" LG LCD TV was delivered on 06-Oct-07. However, this TV set came in an unsealed box, with significant scratches on the screen as well as the outer body. Moreover, on opening the back cover, a lot of dust had accumulated & apparently penetrated on the electrical switches. On discovering the fact during installation, I have refused to accept this set. This is a preliminary complaint, as I smell trouble & breach of trust. Clearly, Dutta & Company have defaulted in providing me a brand new set as promised. I seek an exchange which Dutta & Company seem reluctant to do. I shall follow up with the result later.

Tata Indicom ,
I am Mr.Prasant kumar mailing behalf of Ms. Manju Aravindashan.. As a customer of tata indicom am not at all satisfied with the services providing from ur side.. See i got internet connection from tata indicom, but from past 3 months its not working. and i called up customer care somany times but got very bad experience from their side... they are not even responding to my situation. i think cal landing is at Hydrabad..I already talk with more than 8 to 10 customer care executives. Like Mr.Prashanth, Mr. Pradeep,Mr. Vinu, Mr.Jayan,Mr. Mukundan,Ms. Chitra and so an so.... and i got an oppertunity to talk with Mr. Siva (floor superior). Every time they used to tell it'l b solved with in next 24 hrs..but still its the same.From past 3 months am trying to get rid off thes stuffs of problems.
First they told one system adminstator executive will come and solve this prob... he didn't come ok..and I get back to customer care .. they replay was something supecious... they told me that the problem is only relating to usp cable... hw come they relaize that its al regarding usp without checking it. Really its amazing...[protected],87370593,87045387,[protected] these are some of the complaint no: i got from customer care...,.
On this occation I want 2 highlite one more thing... that is .. U r great customer care executives does know the hub detailes also.. The higher authority should ensure this and give idea to the executives that which Hub is working and which on eis not... they give me 2 address that i can walk in to aHub and solve my problem..One is in Ankens Building, Vakam. and the other Paikkttu Building,Thalayolaparambu.. Unfortunately both are not working and main thing is it is being closed before last December... Dont u feel it is disgusting. shame on u ..
I got the idea that its not goingto be solved even i want to inform all these stuffs to higher authority.
Thank You
Regards,
Prasanth

Dear LG Service,

I have made a complaint to you on 2 months back my complaint No. Is 72002390 regarding my fully automatic washing machine. A number of reminders were also sent to you but neither you service engineer has arrived nor any communication has been received from your side. It is almost two month now since the complaint was made. Is LG Service so busy? I was assured of prompt LG Service at the time of sale of the washing machine to me.