[Resolved]  LG Mobile Phone Gd510 — Inferior quality of replacement parts

Sir,

I have one LG GD510 mobile phone (IMEI [protected]), purchased on 09-April-2010 from M/s.Poornasree, Statue Jn, Tripunithura, Ernakulam Dist, Kerala.

Last month I have faced problem to its headphone/headset and I have approached M/s.Zenicon Infoway Pvt.Ltd., MG Road, Cochin-15 on 26-Oct-2010. (My mobile no registered with them is [protected]). They replaced the headset with another one immediately. Even though it looks inferior in quality and indifferent from the original equipment received along with mobile phone, I have accepted it with out any complaint. Later I found that the sound quality of the replaced one is very poor and have distortion and noise. So I am not in a position to use my handset. Today (03-Nov-2010), I again approached the service centre regarding this and asked a genuine/OEM part replacement. They expressed their inability to provide genuine part. Hence I request you to provide genuine headset replacement as equivalent to one which I had received with the mobile phone and help me to use the phone in a optimum way.

Thanking you,

Yours faithfully,

Viju.P.Varghese,
4B, Darshan Enclave Apartments, MLA Road,
Chottanikkara, Ernakulam Dist, Kerala - 682312

Mob : 98957 04440,
94470 01268,
[protected]Office)