[Resolved]  LG Ref Frost Free Gl368yvqg5 — Complaint against Adishwar India Limited

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam,

This is to bring to your notice that we had purchased a LG refrigerator (Model No. GL368YVQG5) from Adishwar India Limited at branch of Dilsukh Nagar on[protected] under finance of Bajaj. They promised us that the refrigerator will be delivered to us the very next day after completing of processing of loan procedures. but they are unable to complete finance procedure in time and said that product will be deliver after the confirmation of loan approval. So we agreed to wait up to completion of procedure but suddenly delivery boy called me and said that product is delivering now at deliver address, so i accept to take the deliver the product, they came to delivering place and delivered the product, in the same time they demanding me to pay remaining amount, i said them that i have taken the product in finance and i have already paid the down payment at the time of booking the product, finally i hear that product is not booked under the finance. In the same time i called to Deliver Manager & Branch/Store Manager for the issue, they asked me to pay the amount for the deliver product otherwise product will be taken back, i requested them to not to take the product back and enquirer the loan approval status but they didn't able to accept my request, at the same time delivery boy taken back the product.

For the above matter i felt very bad & sad about their services to customer & i thought that they cheated me, as per my concern if they make mistake why i bare punishment? No one seems to be taking the responsibility or the ownership to help us resolve this issue. so how can they satisfy to customer? it's prestige issue, all surrounding neighbors watching me and i felt sad, how can justify me in society? i loss my prestige & importance in my neighborhood.

This has become a pain in the wrong place as we have to keep calling them, visit the branch where we purchased the refrigerator from and keep reminding them of their false promises.

Following are the details:
Cust Code DSN16039
Branch DILSHUKHNAGAR-4015
Bill No[protected]
Bill Date[protected] at 22:24
Executive Name 4015 - SHAHBAZ HUSSAIN
Item Description LG REF FROST FREE GL368YVQG5

We have also asked them for the refund of the money we paid for the refrigerator and cancel the product but they ignore it and said that it's not possible you can do that in after 3 days, they statement is that customer can't do any thing against us. These guys are taking us for granted and have no sense of putting the customer first, treating the customer as a King and customer service. This is really pathetic and unbearable, please help!

Please take issue as first priority and take the action against the involving staff, Please help the customer.

Thanking you,
Customer