[Resolved]  LG / Refrigerator — Service Issues

Refrigerator model: FF250L-GL-265TMG4. Bought on 18-May-2008 with two year extended warranty.
Dents are forming on the big door and side body of the refrigerator. And big Door was making noise while closing. First complaint was lodged on 1-Apr-09 (W9C[protected]. There was no response and no service was provided.
Up on calling again, the CSR had lodged another complaint on 18-May-09 (W9C[protected]. Following this we were informed that the refrigerator door gasket need to be changed. The problem was not resolved even after changing the gasket. After examining the body dents and uneven surface, the technician (Rishi) spoke to his manager and informed us that the refrigerator need to be replaced. The replacement division executive (Sanjeevini)was in touch with us and asked us to choose the alternate model, as the current model was no more in production.
Upon selection of alternate model, again we were informed that the replacement is not allowed and the piece would be serviced and returned back. The refrigerator was picked from our home on 22-Jul-09, after several rounds of calls and follow-ups with the concerned executive (Parveez).
The job number registered was W9C72301822. During the pick-up, we were told that a stand by will be provided if the service time is more than 48 hrs. But till date (9-Aug-09) neither our piece was returned nor a stand by was provided. But every day when we reach Mr. Parveez over phone, we are being informed that the stand by will be sent by end of the day. Mr Irfan from workshop informed that the stand by was sent on 8-Aug-9 afternoon and till now (09-Aug-09 1900 hrs) the stand by did not arrive to our home.

Really feeling why did we buy the LG product and all the customer care related promises shown in the advertisements (including in this website) are truely making the customers fools.

Not able to get to know whom to reach to escalate this problem.
I strongly decided that never will go for a LG product and may also advise all my close friends about the poorest and worst customer care being provided by LG.

To manage the perishable products, we are depending on our neighbors and it is really embarrassing.

Need an immediate attention of an escalation manager.

Regards,
Krishna
Mob: [protected]