[Resolved]  LG / Refrigerator — FRONT MAIN DOOR IS RUSTED BEYOND COATING.

Address:

Thane, Maharashtra

Dear Sir,

I purchased LG refrigerator from Vijay Sales, Tip Top Plaza, Thane, on 29th December 2009. We find that some Bubble near upperside of main door is appearing. For which we lodged the complaint with LG customer care available at Vijay sales on 25th October 2010. In response to which on 27th October one person from LG service centre attended our complaint and he found that the bubble which is appearing on the door is due to rust material used behind the coating. LG representative told us that this is company's manufacturing problem because the material used in door was not of good quality and due to which it has started rusting. After which he said, he will get our door replaced, but due to shortage of stock it will take some time. Now since last 2 months we are following up for the same, but the answer is same, door is out of stock. To my surprise, today i received a call from your representative saying that I have to bear the cost of replacement which i have to bear with no fault on my side. I therefore request you to do the needful at the earliest and do not motivate me to take any undue step to avail the service from your dealer. Pls. get the door replaced at the earliest. THANKS & REGARDS, SUHAS SAWANT,[protected] ; [protected].