[Resolved]  LG / Refrigerator — Fan motor replacement

Address:

Thane, Maharashtra

This was was written on 11th December 2010. Nothing happened so far.


Dear LG Service center Head,



I am forced to write to you as nobody is trying to serve my complaint since November 27th. I hope that you will be able to help me and if not I request you please do not use the word "Life's Good" as you do not deserve the same due to the poor response of your team. I am providing you the detail of the issues happened so far as follows-



I own a refrigerator (model # GL 305 VM5) which I purchased in September 2009. The freezer of my refrigerator was not working and I registered a complaint on 27th November (complaint ID # C10B2723109). One engineer came and told that there is fault in fan motar and this needs to be replaced and he took the motar with him. He did not turn up till 4th December. Again when I contacted customer care, I needed to re-register the complaint as it was being told to me that the database does not exist due to some data migration at your end. I re-regisatered the complaint (ID #[protected] by explaining the entire details. Two engineers came on 5th December without having any previous informations about my complaint and talked to some one at LG and said that the said motar is out of stock and it will be arranged in 2 days time. Since then there is no response from LG, no one contacted or visited. Today when I contacted the cusotmer care, again same things are being repeated. I asked the operator that I want to talk to some senior officers there but she did not connect.



I hope you can understand the situation and try to help me. I feel myself very small writing a mail like this to you but what to do as there is no other way out.



I am really frustrated with your efforts so far.......



Regards,



Name : Siya Ram Tiwari
Street : A-7, Sai Ashish CHS, Sector-2, Airoli
City : Navi Mumbai
State : Maharashtra
Post Code : 400708
Tel : [protected]
Country : India
E-mail : [protected]@yahoo.com