[Resolved]  LG Refrigerator — Unsatisfying after sales service and Irresponsible & ill-mannered staff

Address:

Hoshiarpur, Punjab

I had purchased a LG fridge in Nov 2010.It has had a problem in door locking since then. I have complaint to the company customer care several times since thenthrough the dealer,then directly to the customer care office, then through the Toll free customer care number and also through their Sr officials directly.(My complaint no/ request id isRNA[protected]
But the company rep has not made any serious effort to fix the problem in last 8 months.

They r only interested in providing a temporary solution and vile away the time. The refridgerator is on 1 yr warrantee, which will be over soon now, as 3/4 of the time is almost over.On speaking to higher officials, though some response was shown, but half hearted by the local head of the customer care. More so the technicians who come do not even speak properly.

I have faced so much of it now that i m sincerely thinking of advicing people arround to refrain from buying LG product,looking at their customer service

The problem was with the locking of the fridge.Everytime the fridge is opened,the rubber gasket which locks the fridge comes out( as these days, the fridges have removable gasket)Initially the technician used to just reverse the gasket upside down and claim the issue to have been resolved,but the problem contd..Then once the gasket was replaced...and the problem contd..2-3 times again the reversing technique tried..and the problem contd...Then he tired to puncture the gasket so that lesser vacuum is created and the door does not seal properly, as this would reduce pressure on the gasket and it will not come out...again a temporary and local solution... but the problem contd...

Heights was this time, today when he came,..he fixed a new gasket( after having been promised a door replacement by a higher official of LG) and he tried to fix it permanently with a quickfix/ feviquick..another attempt to fool the customer..also the gasket replaced had bends in it.. and so the fridge aws not locking as it should have.one could see the gaps between the gasket and the seal.. and the technicians went away without getting the work checked by the owner.. when called back... the so called Sr technician never turned up.. and the one who came agreed that there is a gap..Initially trying to pass the bug..says..it doesnt matter KYONKI THODI BAHUT LEAKAGE HOGI.. KOI FARK NAI PAINDA..KAAM TO CHAL RAHA HAI NA... on persisting to get it done in OK condition his reply was that nothing could be done imdt..on being requested to put back the previous seal back as it used to atleast seal the door properly...initially refused... as they had fixed the new one with feviquick.. but on lot of pursuation.. got it replaced with the old one again...and left....AND THE PROBLEM CONTINUED..

It has been 8 months of harrassment..and inadequate service provided by the company...Being an Army officer... I used to sell atleast 4-5 fridges besides other products of LG a month...but i m sincerely planning to ban sale of LG products through my Unit run canteen.

My last complaint no/ request id isRNA[protected]

Hope this time, this complaint would resolve the problem, after I have explained the problem in detail above

Regards...

Maj Prakhar Tiwari
Contact no [protected]
Complaint no/ request id - RNA[protected]
Mamun cantt
Pathankot