[Resolved]  LG Refrigerator — FAULTY

Address:

Gautam Buddha Nagar, Uttar Pradesh

THE REFRIGERATOR WAS NOT WORKING AND COMPLAINT WAS LODGED IN THIS REGARD. AFTER ABOUT 10 DAYS AND THAT ALSO ON OUR REPEATED REMINDERS ONE TECHNICIAN CAME AND ATTENDED TO OUR COMPLAINT,BUT AGAIN AFTER ONE DAY SAME PROBLEM WAS CAME. AGAIN WE TRIED AND TRIED THE LG CUSTOMER CARE NUMBER OF TIMES BUT OF NO USE. FEW FOLLOWING NUMBERS OF LG WE HAVE TRIED BUT TILL DATE NO BODY HAS ATTANDED TO OUR REFRIGERATOR:-
1. [protected] CUSTOMER RELATION OFFICER-MS. NIKITA
2.[protected] BRANCH SERVICE MANAGER-MR. ATUL WADHWA
3.[protected]-MECHANIC SHAMSHER SINGH
THE CORRESSPONDENCE MADE WITH THE LG IS AS UNDER:-

RE: Faulty Refrigerator
R Sharma
Sent: Monday, June 06, 2011 8:56 AM
To: LG Service ‎[[protected]@lge.com]‎
Cc: [protected]@hotmail.com




Sir,
Even after our repeated reminders if you are not in a position to get our refrigerator repaired, which was not attended by your technician properly and not ready to rectify the fault left over by him,then we have to approach the consumer court.
We never expect this kind of poor service from LG-Multi National Company.
Take the matter on priory basis and take the action against the defaulters.
For Thomson Press(India)Ltd
Capt Rajindar Sharma
Manager Admin
[protected]
From: LG Service [[protected]@lge.com]
Sent: Saturday, May 28, 2011 12:49 PM
To: R Sharma
Subject: FW: Faulty Refrigerator

Dear Sir

Customer is writing in to Head office about his dissatisfaction.

Please speak to the customer & update about present status of the issue.

Please reply to the customer on mail <copy to us> about the present status.

Regards
Praveen
LG Corporate Office
Greater Noida


From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Saturday, May 28, 2011 10:25
To: [protected]@hotmail.com
Cc: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: FW: Faulty Refrigerator

Sir,
The service of LG has gone very down due to the following reasons:-

a. After our repeated reminder and verbal discussion on telephone No-[protected] we were able to get the service for our refrigerator.

b. One mechanic Mr. Shamsher mobile No-[protected] visited on 26.5.11 and filled the gas due to which the Refrigerator was not cooling.

c. On 27.5.11 same problem was existing again in our refrigerator and we immediately tried to contact Mr. Shamsher on his mobile No-[protected] which was given to us by him but he was not picking up the phone.

d. On 28.5.11 again we tried to contact Mr. Shamsher on his mobile but he is not picking up the phone.

e. The Invoice No 01373 dated 26.5.11 is attached for the reference.
You are requested to direct your staff to attend our refrigerator immediately.
Capt Rajindar Sharma
Manager Admin
[protected]

From: R Sharma
Sent: Saturday, May 21, 2011 12:16 PM
To: 'LG Service'
Subject: RE: Faulty Refrigerator

REMINDER NO-3

Neither I am not able to get the mobile number [protected] which you have mentioned nor has anybody from LG visited to rectify the problem.
Capt Rajindar Sharma

From: LG Service [mailto:[protected]@lge.com]
Sent: Friday, May 20, 2011 5:45 PM
To: R Sharma
Subject: RE: Faulty Refrigerator

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr Atul Wadhwa on his mobile number [protected].


Thanking you and reassuring you of our best services always.

Thanks and Regards.
Akanksha Verma
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)




From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Friday, May 20, 2011 12:29 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Faulty Refrigerator

REMINDER NO-2
When the service will be done?
Capt RS

From: LG Service [mailto:[protected]@lge.com]
Sent: Thursday, May 19, 2011 5:08 PM
To: R Sharma
Subject: RE: Faulty Refrigerator


Dear Customer,



We are sorry to learn about your dissatisfaction.



We have forwarded your issue to concerned Customer Relationship Officer so that an immediate step can be taken in this regard.



Please don't hesitate to contact our Customer Relationship Officer Ms.Nikita on her mobile number [protected].



Thanking you and reassuring you of our best services always.


Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
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From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Thursday, May 19, 2011 10:34 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Faulty Refrigerator

REMINDER NO-1
OUR REFRIGERATOR IS STILL WAITING FOR THE SERVICE.
CAPT Rajindar Sharma
[protected]

From: LG Service [mailto:[protected]@lge.com]
Sent: Friday, May 13, 2011 12:12 PM
To: R Sharma
Subject: RE: Faulty Refrigerator


Dear Customer,

We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.

Thanks & Regards
Madhuri Vishwas
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)

From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Friday, May 13, 2011 10:17 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Faulty Refrigerator

NO BODY HAS COME TO ATTEND THE REFRIGERATOR.
CAPT RAJINDAR SHARMA
[protected]

From: LG Service [mailto:[protected]@lge.com]
Sent: Wednesday, May 11, 2011 12:38 PM
To: R Sharma
Subject: RE: Faulty Refrigerator

Dear Customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Taking your concern forward, a complaint has been registered with the Call center. Your online complaint number is RNA[protected]and immediate steps would be taken in this regard.

For further assistance please provide us your valuable feedback, to help us serve you better, on our Customer Care Numbers -

[protected] (mtnl / bsnl) [protected]For other operators prefix STD code)

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
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[cid:image002.[protected]@01CC17AE.AA0BF340]

From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Wednesday, May 11, 2011 9:09 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: Faulty Refrigerator

Sir,
My LG Refrigerator 195NH4 is not cooling. You are requested to send your mechanic at the following address immediately:-
Thomson Press (India) Ltd
C-41, Phase-II,
Noida

Thanking You

Capt Rajindar Sharma
Manager Admin
[protected]


PLEASE LOOK INTO IT.
THANKS
RAJINDAR SHARMA