[Resolved]  LG / Refrigerator — Spares and service policy problem

Address:

Thoothukudi, Tamil Nadu

Dear sir,

we purchased LG Refregirator(Model No-GRP267BTB) through M/S.Sathya Agencies by bill number-IBTUT1-02096, dtd-30/07/2008, Suppliers reference-IB2096, Bill amount-Rs117500/-
Billed name-M/S.INDIAN OCEAN GARNET SANDS CO.PVT.LTD, 146 PALAI ROAD, TUTICORIN.628003

We filled complaint in local LG service centre on 19/01/2012, complaint registered number-RNA[protected]. Till now problem in the above mentioned refregirator not solved by M/S.LG.

We contact through email and mobile to concern persons several times, but nothing happened positively to us.

Now(Yesterday) they are telling that they will refund amount arround Rs17000/- for our refregirator, as because they can't supply the defective spare(Water inlet valve assembly).

For your kind information that our refregirator is only 42months(3 1/2 year) old at the time of fault. Now how can they discontinue their spares.If this is their(LG's) quality policy, they should mentioned during the purchase. Now recent days they are giving 10Years warranty for some model of refregirator, How they can?.

So please let them to solve the proble or let them to refund the bill amount with compensation.

With thanks and regards,
For Indian Ocean Garnet Sands Co.Pvt.Ltd,

P.Rajesh / S.Rockbeller
[protected] / [protected]