[Resolved] LG Side by Side Refrigerator — New fridge defrost not working | |||
We have brought a Side by Side refrigerator (LG GR-P247ULN) worth about 1 lac on 7th November, 2011 from Bajaj Electronics, Panjagutta, Hyderabad. Right from the day one it showing an error in the LED panel (dH F), which means the freezer defrost is not working or there is a short circuit. I am surprised by the way the LG Customer Service team behaves, they have come for product demo and were trying to up sell additional warranty for 4 years at a cost of 14K odd. This shows very clearly that LG products don't give a minimum guarantee and need servicing from the date of purchase. This is ridiculous. It took 3 days for the demo to happen and we are suffering from the day one. Is there any value for money. Is there any body responsible to serve this issue. Regards, Phanendra [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
The same is the complaint for my Refrigirator.
LG — Not value for money
poor response or perhaps I should say no response from LG on my complaints- there seems to be a total lack of knowledge oN the engineers on the ability to trouble shoot and fix issues ON NEW GENERATION APPLICANCES,- I have had this experience with several appliances of lg including a dish washer and of recent LG double door refrigeratorI am facing this issue for the last month and registered a compliant with the LG customer support – compliant number being C[protected], the new generation products from LG are poor in manufacturing and lack the quality – God knows why!! Here are the attached issues with these hight tech equipments and I caution those who have plans to buy such high Tec equipments to be aware of the risks GC –B2117WLQ MODEL
Dear Customer
We apologize for this. We have transferred your complaint number and details to the concerned branch service center. Our Representative will attend to your issues shortly.
LG Service Team
We apologize for this. We have transferred your complaint number and details to the concerned branch service center. Our Representative will attend to your issues shortly.
LG Service Team
LG — NO WORTH FOR MONEY
i got a lg direct drive front load washing machine worth 38,000 rs recently and after buying i came to know that there is a problem with its center dispenser . the technician came twice ,but no use,, he is telling its force problem.. NO SOLUTION FOUND YET.. so i advice not to buy lg products.. Dear Customer
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
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LG Refrigerator — panel
I HAD COMPLAINED IN CUSTOMER CARE FOR NOT WORKING BACK LIGHT PANEL, THOUGH I HAD DONE AMC FOR RS1500/- AND PAID TO LJ WOKER AND HAVE THE COPY OF IT. THERE REPRESENTATIVE CAME AND TOLD THAT THEY WILL CHANGE THE PART IN 15 DAYS AND AFTER THAT 4 MNTHS HAVE PASSED AND THEY R NOT BOTHERD TO CHANGE OR LOOK INTO IT, EVERTIME THEY SAY , ABHE PART NAHI AYA, EVEN U CAN NOTE COMPLAINT NUMBER[protected]. WE DONT EXPECT SUCH THING FROM LG. I HAD VERY BAD EXPERIENCED WITH LG. AND WILL SOON BE SUBMITTING THE APPLICATION IN CUSTOMER CARE. OR I WANT POSITVE RESPONSE.PURCHAED FROM PANCHKULA.