[Resolved]  LG Split AC 1.5 Ton — Upset with LG Service

Address:

Kanchipuram, Tamil Nadu

I have requested for servicing my AC on 15-03-10. The person who

attended the call told me that he will send a complaint ID. But nothing

happened. Or nobody came to service the AC.
Later on 21st March I requested. Then they sent me the complaint ID

C[protected]. Later the service person called me and told that he is

on the way and he will be here by 4.30 PM. But nothing happened.

He didnt even have the curtsy to inform me that he is not coming.
Later on Monday (22/03/10), when I checked with the customer

service, once again they sent me a complaint id (C[protected]) and in

1hr, the service person called me and asked me whether he can come

now. As there is nobody at home, I told him not to come today and

come on saturday.
Later today I checked with the customer care and they sent me

another complaint id (C[protected]) and told me that in 4 hours the

person will service the AC. 4 Hrs over and again I checked with the

customer care. The person attended told me that, in 2 hours, the

person will come for the service. later the service man also called me

and told me that he will come today by 4PM. But nothing happened.

And when I called him back, he is not even picking the phone. His

number is[protected]Chennai).
When I checked with the customer care, they are again extending the

time to 2 hrs.
I'm not servicing my AC on their mercy. I request the LG authorities

to take necessary steps to service my AC on saturdays or sundays. I

bought the LG AC only because of the reputation you have. But if the

treatment is like this how can I go for a product of LG or suggest LG

to others?


The service is done by,
Whisen Enterprises, No. 1/23, 1st Street, Mudichur Road, West

Tambaram, Chennai-45.