[Resolved] LG Split AC — No Cooling

philip707

from Gurgaon, Haryana

Address:

Chennai, Tamil Nadu

My LG Split Ac have cooling problem, I made a complaint on March 28th, after one weak one person came and checked and inform me that its compressor problem, after that no one responding to my complaint. When i called the toll free number they told me that the previous complaint was not taken into account, new complaint should be registered. As per his instructions i made the fresh complaint again on 7th April 2010 with the complaint reg no C[protected]. Even after made the fresh complaint no one turned till 9th April, again i called the toll free number, around 5pm one person came and attend my complaint and said its compressor problem and went away, After calling them everyday, finally one man came and took the AC for repair and delivered back on 20th April, again i start calling them to fix the AC. Waited for 2 days no one came to fix it, again i called them, on 22nd April around 3pm two people came and fix the AC and told me my stabilizer is not working,hence they gave the direct connection, after they went i found still my AC is not working, every one second the compressor getting off, not working at all. By the time i called the stabilizer mechanic to check my stabilizer and found my stabilizer is working fine.
24th Morning i called them and told about my problem. They said it is because my stabilizer is not working , i answered them that i already checked my stabilizer and its working fine. Then he told me i am using single booster stabilizer and i have to purchase double booster stabilizer. I told them without stabilizer i am facing the same problem. (My area current output 240-245 v, no low voltage problem)
Still waiting some one come and rectify my AC problem.
Very Poor service, No response if i call the Direct service center, In fact no one is attend the phone if you call them even in cell number. Only toll free number is responsive but no action.
Almost one month nothing had been done from the LG SERVICE CENTER
Totally Desperate and highly dissatisfied about the service provided by LG,
LG brings not smiley face it made my face long

Philip Zachariah

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Complainant6991409

from Lucknow, Uttar Pradesh

We have been complaining on the non functioning of the LG Split AC from 02.04.2010, but still on contacting customer care they are avoiding the calls for the same and are providing wrong intimations for the service executives reaching any time at my premises.

ankit.singh

from Jaipur, Rajasthan

L.G A.C — COOLING PROBLEM

DEAR SIR

WE HAVE COMPLAINED THREE TIME REGARDING OUR L.G A.C(COOLING PROBLEM) BUT NO BODY CAME TO OUR SIDE AND COULD NOT SOLVE MY PROBLEM.EVERY TIME CUSTOMER CARE PERSON TOLD THAT WITH IN 24 HOUR'S OUR EXCUTIVE CALL YOU AND WITH IN 72 HOUR'S WE WILL PROVIDE YOU SERVICE BUT WHOSE CAME. IF YOU CAN'T GIVE BETTER SERVICE TO YOUR CUSTOMER WHY ARE YOU PROMIS TO GIVE BETTER SERVICE TO YOUR CUSTOMER.

YOUR EXCUTIVE WHOSE LOOKING UNNAO(U.P) AREA NAME MR WASHI HE DON'T KNOW HOW TO TALK WITH A CUSTOMER..INSTEAD OF PROVIDING SERVICE HE TOLD ME THAT DON'T CALL ME AGAIN.IF WE WILL FACE PROBLEM LIKE THIS WHY WILL WE PURCHASE L.G PRODUCT.

KINDLY SOLVE MY PROBLEM AS SOON AS POSIBLE

THANK'S&REGARDS
ANKIT

angshu1

from Kolkata, West Bengal

I own a LG Split AC model LSA3FS3VTYA1. My complaints are listed below :

1) No cooling observed on 14th May. Complaint was raised and LG's service people reported leakage of gas as refilled the machine on 15th May.

2) Again the same problem was observed on 5th June. Complaint was raised (RNA[protected] ; LG's personnel visited on 6th June and reported problem of Gas leakage. He could not fix the problem and told that his superiors would visit my premises.Upon constant followup, the service people reported on 7th June and took the machine to their workshop.

3) On 11th June they came and installed the machine and told that the problem was fixed.

4) I regret that again on yesterday night (12th June), I observed no cooling effect of the machine. I had no alternative other than to report LG's customer care once again (RNA[protected].

It has now become a harrasment for me and to bear the soaring heat of Kolkata and to take leave and wait for your service personnels to come. I wonder whether LG's service providers are enough competent or they are more interested in their personal calls rather than attending the complaint seriously.