[Resolved]  LG / Split AC — Complaint against Pathetic LG Customer Care

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,


I am writing this mail to request you to kindly forward this to the concerned department and to escalate this issue to the senior management of the LG Customer care division,on 26th March 2011 I had requested for the repair of my Window AC ( Model : LWA18FSDT1) and it was told to me from the LG customer care people ( Ideal Services) that there is a gas leakage in my window AC and they took the AC for 2 days for repair later on when they installed back the AC after repair then I realized that they have not done anything and have charged me 1500 rupees for doing Nothing ( Complaint No : RNA[protected] and from that day my AC is giving ZERO cooling effect and I complained this to the Ideal Services people ([protected], [protected], [protected] etc) but from all of them I have got the reply that they can’t help me in this and it’s not their problem.

Afterwards I complained to the LG customer care on 22nd April-2011 complaint No RNA[protected] and I was told that I will receive a call with 24 hour but 23 days have passed and I have not received any call from anyone.

If you check the call logs in this complaint then you will find that I have called LG customer care people for more than 11-12 times to look into my request but again and again I got the same reply that I will get a revert in 24 hour and they refused to connect me to their manager.

Somehow I got the No of LG Area officer in Noida from the customer care department and they told that I can share my grievances to the area officer, but in vain I found that the Mobile No given by the customer care of the Area Manager is always switched off ( LG Area officer Noida Mob : [protected])

Later I also contacted Ms. Akansha Verma from the Greater Noida division to listen and address my complaint but even then I have not got any revert except a system generated thanks mail.

Very frankly I have found that LG customer service is pathetic and I don’t know how to get my AC repaired even after paying the cost. Nobody in the department is ready to revert to the queries its now close to 1 month and I am still waiting for the call from LG which was supposed to come in 24 hour.

I am going to file a case in the consumer court against LG and IDEAL service but before that I am requesting you to kindly take this matter to the senior management of LG Customer care division and I expect that they will look into this matter on highest priority and will take appropriate action.


Thanks
pushpesh
singh
Sr. account manager

" Experience is what you get,when you dont get what you want"

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