LG Washing Machine Coff6517te — Poor response of customercare,dehradun

My family is one of the oldest customers of LG products,all electronic products in our house are of LG.
But the response of the customer care service in dehradun UA has left me disappointed
I am having a LG washing machine MODEL NO COFF6517TE which is covered by AMC
On18 jan10 a complaint was made regarding non functioning of washing machine complain no
C-[protected]was given, after lot of persuasion a rep come,after checking the washing machine
he told us that PULSE ROTATOR & SMG GEAR are not working and needs replacement, he assured
that next day he will come and replace the same.After waiting for few days,we contacted the customer
care service,Dehradun on23&25 jan10 who very reluctantly gave another complant no-[protected] and told us that not
to bother them,as and when the parts are available they will be replaced . Till date no communication has
been made by customer care service,Dehradun.



The above episode has left a bitter experience. May i request you to look into the matter at the earliest.Iam sure
a company of your reputation will resolve the issue.



thanking you
SHANTI RAWAT
LANE NO-C 12
OPP SBI,TUNER RD,CLEMENT TOWN
DEHRADUN-248002
MOB NO [protected]
a