[Resolved]  LG / Window AC — NEGLIGENT SERVICE OF YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHAUK, DWARKA, NEW DELHI - 45.

Address:

South West Delhi, Delhi

Subject: Date: Fri, 25 Jun 2010 10:12:25 +0530

Dear Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

It is once again requested to immediately look into this matter (negligence of your service centre) and send your own representative and ensure that my A/C should be fully repaired, without any additional cost since it has not been repaired since the Ist service call made by YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45 on 23rd April, 2010 against the payment of Rs 1,611/-

Regards,

Deepak Agrawal
Kyoceramita India (Subsidiary of Kyocera Mita Corporation, Japan)
Mobile No. - [protected]

[protected][protected][protected][protected]
To: adeepak.[protected]@hotmail.com
Subject: Re: FW: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.
From: [protected]@lgindia.com
Date: Thu, 24 Jun 2010 15:36:54 +0530




Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Sumit Bajaj on his mobile number [protected].

Thanking you and reassuring you of our best services always.



Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)







Deepak Agrawal <adeepak.[protected]@hotmail.com> 06/24/2010 01:38 PM
To <[protected]@lgindia.com>
cc
Subject FW: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.







Dear Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

Till date nobody has come to repair it. Please give your contact nos. so that I can brief you about this problem. Also let me know the contact no. of your National Customer Service Head and the Managing Director so that I can brief him.

It is once again requested to immediately look into this matter (negligence of your service centre) and send your own representative and ensure that my A/C should be fully repaired, without any additional cost since it has not been repaired since the Ist service call made by YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45 on 23rd April, 2010.

Regards,

Deepak Agrawal
Kyoceramita India (Subsidiary of Kyocera Mita Corporation, Japan)
Mobile No. - [protected]
[protected][protected][protected][protected]
From: deepak.[protected]@kyoceramita.co.in
To: adeepak.[protected]@hotmail.com
Subject: FW: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.
Date: Thu, 24 Jun 2010 13:30:08 +0530



From: Deepak Agrawal [mailto:deepak.[protected]@kyoceramita.co.in]
Sent: 23 June 2010 11:14
To: '[protected]@lgindia.com'
Subject: RE: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.

Dear Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

Please give your contact nos. so that I can brief you about this problem.

Regards,

Deepak Agrawal
Kyoceramita India (Subsidiary of Kyocera Mita Corporation, Japan)
Mobile No. - [protected]


From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: 23 June 2010 10:31
To: Deepak Agrawal
Subject: RE : SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.



Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)



"Deepak Agrawal" <deepak.[protected]@kyoceramita.co.in> 06/22/2010 07:23 PM


To <[protected]@lgindia.com>
cc
Subject RE : SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.











DEAR SIR/MADAM,

I AM ONE OF YOUR OLD CUSTOMER HAVING LOT OF LG PRODUCTS LIKE AC, FRIDGE, MICRO-WAVE ETC.

I GOT MY WINDOW AC MODEL NO. TWA1241RAEI REPAIRED/SERVICED ON 23RD APRIL 2010 FROM YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, DWARKA (NEAR RAMPHAL CHOWK) NEW DELHI - 110045 AGAINST THE CASH PAYMENT OF RS. 1,611/ VIDE INVOICE NO. 1197 THROUGH YOUR TOLL FREE CUSTOMER COMPLAINT NO.

BUT I AM SORRY TO STATE THAT TILL DATE MY A/C IS NOT FUNCTIONING PROPERLY (NO COOLING) INSPITE OF REPEATED 4-5 VISITS OF YOUR SERVICE REPRESENTATIVE. (EVERY TIME YOUR REPRESENTATIVE GIVES SOME DIFFERENT REASON FOR NON-FUNCTIONING OF THE AC)

AGAIN TODAY YOUR REPRESENTATIVE HAS COME AND SAYS THAT I HAVE TO SPEND ANOTHER RS 3,000-4,000/- AND THE AC WILL GO BACK TO THE WORKSHOP ETC.

I AM TOTALLY CONFUSED NOW AS TO WHAT IS THE PROBLEM IN THE AC.

PLEASE IMMEDIATELY SET IT RIGHT OR ELSE I WILL CONTACT CONSUMER FORUM.

LOOKING FORWARD FOR YOUR FAVOURABLE AND IMMEDIATE RESPONSE ON MY COMPLAINT.

WITH REGARDS,

DEEPAK AGRAWAL
KYOCERAMITA INDIA
Mobile No. [protected]