Not honoring the warranty
My name is Binoy. My contact number is +91-7845638576 and my email address is firstname.lastname@example.org . In the month of September 2011 I bought an LG washing Machine (7039NP). By February 2012 the washing machine gone bad. While spinning the tub bang heavily the side of the machine and stop automatically. I raised a complaint with the LG customer care (RNA120226089943). The technician came to my home and he told me it was because of the ground level, he adjusted the ground level and cleaned the water-inlet portion and left. After few days the same issue came up. I had to go out of station and came back this month. I tried to wash the cloth and had the same issue, I called LG customer care on 17/06/2012(4:34pm) and raised a complaint, I waited for a week. Since there was no reply from anyone I called them once again on 24/06/2012 (4:06pm) and they told me there was no complaint registered. I spoke to the Floor Supervisor (Siddesh) and he promised me that a technician would be visiting my home the next day. On 25/06/2012 a technician came to my home and he inspected the machine and told me it was common for a machine tub to bang on the side of the machine as it is trying to level the cloth. I told him it might be something to do with the bearing of the tub or the spin basket. He won’t agree to me and left. After which I called customer care and they asked to contact the service center and the service center asked me to contact the customer care.
While spinning if the tub is going to bang heavily the side of the machine (which never happen in any of the washing machine) how long will the machine last. I am sure once the warranty expire, LG is going to charge me a lot to get it repaired.
Please advise what am I to do. I spent more than 12K to get the machine but still I have to wash my clothes manually, the machine worked only for couple of months and I am being kicked from one place to other (customer care, service center).
LG is not honoring the warranty which they gave me while purchasing the machine.