No proper response and still dragging that need more documents
This is M B Venkatarao from Pune, basically I am from Anakapalli and I had a many policies in LIC and one of with my parents name for health and I am paying this from last two years. Last year (2010) my father was hospitalized due to some health issues. I am sure that we submitted all required documents agent also verified and confirmed that all documents were proper and enough for claiming.
After July month they (agent & Development officer) started telling your cheque was dispatched and you will receive with in 8 business days.
In November month at the time of deewali I went to home town and I enquired at Zonal office in Visakhapatnam about claiming, they checked and informed that no claims were received to Zonal office from Anakapalli branch on that Name (My fathers name).
Next day I went to Anakapalli branch and I reported to Branch Manager and I submitted in written complaint at that time he discussed with branch agent and DO and he (BM) promised that from your side all documents received and I will take this as priority and do the needful. at the same time he confirmed that no need any further documents from your side and if any documents required agent/Do will take care.
Recently (jan 28'2011) I went to Anakapalli branch again and discussed with DO - he is still saying that - My claim under still process.
Now the problem as a customer I went to LIC branch in Anakapalli to discuss with manager - Straight away manager said get out from office infront of all you are not the customer, you are not the customer at that time my wife was with me she was shocked and she started argued with BM what was the reason - She only used the word both of you getout. Now I dont have time to discuss with you.
In Nov/dec I sent three/four mails regarding status he didnt replied for any mails, he replied only for one mail that your claim still under process you can contact DO, you are a valuable customer. he only gave his email id and visiting card.
From pune I can go to home town to spend some time with my family, after investigating in LIC every time I am spending in LIC office atleast for two days.
Request you to please do me the needful.