[Resolved]  LICHFL, Thanjavur — VERY BAD SERVICE LEVEL CREATING A LOT OF FRUSTRATION

Address:

Pune, Maharashtra

I had applied for a HOME LOAN from LIC HFL SWARGATE OFFICE. After a lot of frustrated attempts and umpteen visits to the office, the LOAN (Loand Account No. 506043 - 9.25% FIXED FOR FIVE YEARS) for Rs 12 LACS was sanctioned. Out of the Rs 12 LACS, Rs 9 LACS was disbursed and I had opted for BROKEN PERIOD OF INTEREST. I have also submitted an ECS MANDATE so that my payments could be directly deducted from my Savings Bank Account.

The first BPI for the month of December 2010 amounting to Rs. 2280 was paid thru' ECS after receiving an advance SMS INTIMATION.

This month I got a call from LICHFL REP and was asked to SUBMIT a CHEQUE for Rs 11,034 which is the EMI for the entire disbursement of Rs 12 LACS. They told me that my ECS MANDATE was rejected which was for Rs 11,034.

I fail to understand how LICHFL can send an ECS for the FULL EMI amount when I had specifically requested for BPI till the time the entire amount was not disbursed. My BANK Deducted Rs 276.00 as ECS MANDATE RETURN CHARGES for no fault of mine. LICHFL SHOULD REIMBURSE THE SAID AMOUNT.

The LICHFL rep just do not understand and speak in a very harsh tone.

I sincerely felt that LICHFL being a Government of India enterprise would provide HIGH SERVICE LEVELS. But my experience was totally contrary. The Service Levels are absolutely pathetic and the Staff Behaviour very arrogant.

Would be grateful of the same could be taken up in the right forum and issue addressed.

Thanks & Regards
C. Hari Krishna
Mob.: [protected] (Pune)