[Resolved]  Lichfl — VERY POOR SERVICE

Address:

North Delhi, Delhi

I applied for a loan from LICHFL limited (Pitam Pura branch) last week of Feb or first week of march. My loan papers were collected by Mr Rajesh Joshi and he said he is an employee of LICHFL. (after sometime I got to know that he is an independent loan broker and not an employee). I have given him all my papers for the processing and he promised me that it will take 10 to 15 days in processing. After a few days , he called me that he need more documents, which I gave him immediately. He also taken a cheque of RS. 1103/- (cheque number 0509320) for file charges. Then he called me after some days and told me that my loan file OK and I need to pay the hole processing charges of RS. 10000 /- (cheque number 0509321 ). I gave him the cheque and it got cleared as well. Then when I followed him about the cheque to the builder he avoided my calls and did not give me positive answer . He was not taking my calls and the money was already gone from my back accounts. He called me up one day and asked for a few more documents.

I want to know when the loan was approved , why do we need more documents. I also asked for Rs. 3,500/- over and above the LICHFL changes for his SPECIAL services which I paid to him at the starting itself. After a lot of time when the disbursement did not happen , I went to LICHFL office for cancellation of my loan processing as I was in a hurry as I had to go out of India.

I was even more surprised or shocked to hear from the branch manager that Mr Joshi is not LICHFL employee and he has not forwarded my emails and papers to LIC for disbursement.

I am extremely dissatisfied by the behaviour of Mr. Joshi and it is because of him I cancelled my loan processing despite of paying the full processing fee.

Therefore , I request you to please refund my processing fee. Attached is the my bank statement attached for your reference.

I also urge you to please instruct Mr. Joshi some customer responsiveness as Everybody is in business because of customers. I was planning to refer LICHFL to all my friends but really disappointed by the services.

Requesting you again to refund the processing fee for my case.

Best regards

Atul Luthra
335 Jagriti Enclave
Delhi 110092.
Phone – [protected].
Please note I currently not in India and can be reached at +[protected]