[Resolved]  LICI — payment not received pending for more than 3+ months

Address:

West Bengal

Dear Concern

This to bring your kind notice,my father shri . late. Nirmalendu Bhattacharjee expired on 18th July 2011,He was having 3 single payment policies, which as per process amount will suppose to paid to the nominee, and as per process my mother has completed all the formalities about three month back, but till now she havet received the amount....which she is suppose to got as highest nav amount. aside to that she even not been informed that what exact amount she will get.(what was highest nav)

Being a reputed co. we thought that we will get all the information correctly and will get the payment on time.if we get the amount on time then at least we can get some amount of interest by fixing the amount.

The purpose for the mail is to provide the exact amount to my mother ac asap.and treat the issue on PRIORITY



********* endorsement ulip POLICY NOs[protected] amount-30000/-, [protected] amount-30000/-,[protected]amount-20000/-



Policy holder name-Nirmalendu Bhattacharjee
nominee - wife -Rama Bhattacharjee

But i am extreamly disappointed with the revert provided by them.

Please find the revert.....sent on 08/12/2011

Dear Sir,

We are furnishing the payment and despatch particulars under Policy No.[protected] &[protected] and the reason for pending death claim under Policy No.[protected]:


1. Policy No.[protected]CH.NO-285494 DTD.24.11.2011.AMT. 25806.00, despatched on 05.12.2011 vide RL NO-XP50047909

2. Policy No.[protected]CH.NO-285496 DTD.07.12.2011 AMT.23372.00, despatched on 07.12.2011 vide RL NO-XP50047946IN

3. Policy No.[protected] – Pending for following requirement: (1) Claim form A, B, C, & E duly executed and (2) POLICY BOND.

Please comply with the requirement for our early settlement of the claim under Sl. No. 3 above.

With regards,


Manager (CRM)

Revert inniciated by me today as -

Can you please explain ..the below points.

1. The Policy no[protected], deposit amount was 30000 , but why the payable amount is 25806.00.....?

2.Policy No.[protected] –As per your statement it is pending for following documents, ((1) Claim form A, B, C, & E duly executed and (2) POLICY BOND.)but i am not able to understand why these informations ware not communicated to us by the LIC Agent Mr Manab Kr Roy with in these 4 months.
who is going to provide the delayed interest.

I am sorry to state that i am extreamly disappointed with the services provided by the agent. from last three months agent was saying that cheques were already prepared and he is going to handover the same soon. Even I had a telephonic conversation with the Branch Manager of Malda 2 Branch, he was now stating that why we have not came to him, I just want to know that if this was the statement of BM , then what is the role of the Policy agent.

Aside to that why the policy agent is providing us wrong information. These cannot be a accepted as a professional attitude.Moreover if these is the fact then i am sorry to confirm you that the agent is providing us wrong informations regarding the policies.

I am never in favor of lodging complain but trust me i and my family is extreamly disappointed with these facts.and totally shocked.

I will be grateful to you if you kindly provide me response as soon as possible.

Regards.
Shubhendu Bhattacharjee.
Mobile -[protected]

Request you to kindly look into the matter and do something.