[Resolved]  Lifecell International — Poor service and inconsistent fee packages

Dear All,

I would suggest to take all precautionary measures before you select the stem cell preservation company. Below is the self explainatory letter which I have written to AABB & they said the case will be investigated. So far I have not received any reply. I have written to Life cell international also & have not received any feed back.
I did stem cell banking for my son with life cell international which is accredited by AABB. After 4 months I have received the first e mail from life cell international saying that the stem cord is contaminated hence they will discard the cord. Letter signed by laboratory director was attached to this mail. When I enquired for the reason of rejection, I was informed that the reason for rejection is not contamination but the sample is no growth sample & accordingly revised letter without any back up documents was sent to me. This shows that the second letter was manipulated to avoid the blame on life cell international India. Please help me to go to the root cause.

S. D. Kadam
+[protected]

Dear Mrs Shilpa Dalmia,
Before giving your reviews regarding an established company like Lifecell, you should note some important points. why didnt you mention your contact number or CRM Number? whether you have logged in Facebook. where Lifecell International Profile is there.
giving these types of reviews in these public sites where anybody can write like competitors, other companies persons an anybody is very simple and one step procedure.
Give your contact number or CRM No, so that anybody who has doubt can talk to you.

Lifecell is India's No 1 and the biggest Stem Cell Bank. having more than 35000 clients. the pricing plans changes with the tehnology and services. now this is the only company in the world who is doing Cord Blood banking, Cord Tissue Banking, Menstrual Stem cell banking and Bone marrow aspiarte concentrate therapy. i think its the best choice for every expected parents. Ask and consult your doctors before choosing Stem cell bank. they will definately refer the most experienced stem cell bank with more than 14 retrieval cases in INDIA alone.

Prakash Raj
Mangalore

Note this number [protected] Lifecell exectutive director number call him and ask directly,

Mr. Prakash Raj or whosoever you're, it looks to me that Shilpa Dalmia is not from the Competitors but You definitely are from LifeCell. Now, if she has complained here and if that is true, it appears this whole system is a sham. My assumption may or may not be wrong, but why is there such a poor service and why no one from LifeCell has come forward to post a remedial comment here to talk about a solution. This is a huge sum of money that they are charging for their service and if they are really serious, the service must be prompt.

Also, why should she mention her contact number to clear doubts of people??

Hi I am Jayati Halder expecting my first child. Now, I came to know to know about Lifecell international through an ad in facebook . I registered myself online, and very promptly got a call from one of the agents eager to give a presentation. Anyways, since I was busy for that month, I had asked the person to give me a presentation after that month. So I got a call from that person a month later asking for the date, place, and time for the presentation. Since the only day I and my husband are both free is a Sunday, so I asked him to come on the next Sunday at noon, which he agreed to. So, next Sunday we kept ourselves free, (oh, by the way, I did not get any call from this person the entire week, confirming the meeting) but no one turned up!!!... I was a little astound. I gave lifecell a call, and an agent apologized saying that the call wasn’t confirmed, so no one one turned up.( weird, no one even cared to call up!!). ok so I told this agent to reschedule the meeting to next Saturday, and she said that she would call me on Friday to confirm the meeting and also ask me of the suitable time. Ok. So the Friday came and passed, no call!!! Weird, isn’t it? So I call up Lifecell again to complain of the fact, and the receiving agent again apologises and asks me to give them a last chance and tells me that someone would definitely call me the next day in the morning to schedule a meeting. Can you believe next day no one called me the whole day!!! When in the morning ‘a very angry me’ (obviously) called up Lifecell, an agent apologized again and told me that she would look into the matter and call me in half an hour. She dint call…!!!1
The kind o[censored]nprofessionalism baffled me. I had never seen such carelessness, that too for a private company, towards a potential client……. How weird is that!!! Thank God I dint pay them ( obviously).

This is Saurabh. I came to know about life cell through a hard
copy advertisement. As it is very emerging technology I went to
their site and messaged. I received a call in next 15 min. Then one of their
representative arranged a telephonic presentation for the next day.


I have spoken to them today (31/10/2014) and it is true that they
are not consistent with pricing.


They have told me that
today and tomorrow are last day of Diwali offer and we will
take 55k (life time charges to preserve)+8k (sample collection charges) later
price can be different. Then I asked if there is an
offer it should be displayed on your web site but she was not able to answer.
It is really funny is it a Diwali sale on flipkart or what even flipkart display it on
their web site. At one point I felt whether she was trying to sale some m-way product
or what!!!


Moreover I am not at
all convince with the way they are going to collect the sample. After reading
all the above reviews I feel I will not be going with life cell. I believe the
way technology is getting advanced there will be other alternatives available
in future.

I went with lifecell since its well marketed an. But do Not Trust this company anymore. They marketed the benefits well. But when it came to deliver on the promise, there is no answer. Its been 15 days since my son was born and I have received no update on whether the sample was received at their facility.

What I have been hearing is that they are having some technical difficulty and someone will contact me in 2 days time. Its been going on for over 7 days. Whenever you call them their systems are always down.

If they cannot resolve or workaround a "technical" issue, how do I even trust them with my son's stemcell? He does not get a second chance.

It is really distressing to find that I am not the only one who has had a real bad experience with LifeCell India. I thought I am the one odd case but all the comments posted here echo the same kind of problems I faced with LifeCell. They have appalling customer service. You would clearly understand this by the comments of Prakash Raj here, who undoubtedly is an employee of LifeCell. Instead of trying to know the depths of the problem his language is so arrogant and unprofessional.Why should she log in to facebook? Is this some kind of joke? I would thank Shilpa to make us aware of the kind of third grade professionalism and customer service provided by LifeCell. I share the same experience. And people don't believe your pricing stories. Mr Prakash Raj, gone are those days.

It is really distressing to find that I am not the only one who has had a real bad experience with LifeCell India. I thought I am the one odd case but all the comments posted here echo the same kind of problems I faced with LifeCell. They have appalling customer service. You would clearly understand this by the comments of Prakash Raj here, who undoubtedly is an employee of LifeCell. Instead of trying to know the depths of the problem his language is so arrogant and unprofessional. Why should she log in to facebook? Is this some kind of joke? I would thank Shilpa to make us aware of the kind of third grade professionalism and customer service provided by LifeCell. I share the same experience. And people don't believe your pricing stories.

Sharing Our Experience with LifeCell

We are the
parents of Anya R. Krishnan whose stem cells are stored with Lifecell. Our
journey in to finding a suitable stem cell bank for our child was long but a
good one. When we heard about the concept of saving stem cells in the umbilical
cord for curing serious disorders, we were interested to know more about it.
All you need to know about stem cells are available in the internet so it was
easy to understand the benefits and some of the drawbacks o[censored]sing stem cells
to cure diseases.

A friend
suggested me to check out LifeCell as she is a member and also it has got good
exposure, celebrity endorsement etc. By the time, we booked for a meeting with
the lifecell people, we were also approached by a Cordlife executive. This is
another company offering the same service here in Kochi. When got an
appointment fixed with lifecell but they didn’t come on the same day, stating
some unavoidable reason but the cordlife people came on time as per the
scheduled time. As we were researching about stem cell service, we had few
questions but the cordlife executive didn’t respond well (there are few neurtal
websites giving honest review about the use of stem cells). Then we tried with lifecell
and the executive explained well and assured safe collection of our baby stem
cells.

After
registering with Lifecell, we paid some initial amount and confirmed. I was
little worried but the paramedic was very good at her work. She reached within
1 hour after we called and was there with me the whole time till the delivery
was over. We didn’t have any problem with the paramedic’s service and extremely
happy.

My advice
to Lifecell: Customer response should be improved on a timely basis then it
will be great.

This article is to guide you

Follow these Steps 1.Understand 2.Think 3. Enroll

1. UNDERSTAND -

a. Why it is most trusted brand -Trusted by over 1.5 lakh's of people almost 4times greater than any other Stemcell bank in India.

b. Technology -Worlds first private umbilical cord stem cell bank and more than 60 to 70% stem cell banks use the same technology for processing and preserving Stem cell and Tissues

c. Service - Call and confirm.

d. Trained - Well Trained Staff members and Paramedic Support.

e. Future Data - Provides you with unique USERNAME and PASSWORD to keep your data safe and to update your contact details.

2. THINK

a. PROFESSIONAL - LifeCell Executive will never use bad word, target or Talk about any other stem cell bank.

b. HOW IT WORKS - Enrollment - Collection - Transportation - Testing and Processing - Preservation.

c. License and Accreditation -Most accreditation, Registrations and Certification.

d. Leader - 2 Plants, 200 Centers all over India, tie up with 5000 Hospitals and more than 10000 gynecologist.

e. Agreement - You must go through it before enrollment to understand the everything about the company and to get clear with each and every norms mentioned.

3. Enroll

After confirming everything then only be a part of LifeCell Family

People who have provided negative reviews please provide your CRM No and NAME then write reviews about the company

I am requesting you to all people, Reviews are useful to guide next generation and people to make aware about this concept but we have seen that some competitors misguiding people by providing fake information about LifeCell.

so, Only believe in those reviews where CRM NO and NAME is Provided.

Better NOT to store your baby sample in LifeCell.

I am having worst experience with them like others.

In my case they didn't collect blood sample and suddenly received email sample collected. I have been chasing them for one year to reply...But no solution

The customer service of LifeCell is very rude and unprofessional. We have to make our payment to LifeCell in around 3 weeks, but the Lifecell people keep calling us 4 times a day and I have to assure them that I would be paying them on time. The customer service just keep pestering us without acknowledging our right for time and are very unprofessional.

i would not recommend lifecell either. i dont know if their competitors are any better. one of the cash payments i made was never registered in their accounts. this is from 4 years back and over such a long time i have shifted 3 houses and can't find the receipt anymore. so i have no proof that i did pay for that year and their guy who picked up the payment seems to have messed up. also, the only reason i needed to make a cash payment is because by the time their guy picked up the payment from my office the cheque i had written had expired and so i handed over cash. it's just 2000 rupees. it's not that big an amount but on principle i don't like that they are so careless and want to put my foot down.

communication with them has been terribly painful. each time a new customer care person calls me and we're back to square one. finally i got the name of one customer care person and refused to speak to any new person who called me and insisted that the guy i had the name for and who knew my case called me back. finally after months of speaking to him i was asked to write an email which was responded to in a mechanical, computer generated way, i replied to that email and then my email was forwarded (with me in cc) to someone asking them to respond. it's been a couple of months and there's be no response.

From: Aslam Latheef
Sent: Wednesday, April 13, 2016 10:21 PM
To: LifeCell Customer Service Team
Cc: Kuntal Acharya
Subject: Re: Irresponsibility - Kuntal CRM no :[protected]

Hello

It was my mistake to enroll with lifecell, I would never recommed any one else from here now.

I would make sure this updated on Practo, MouthShut and as well I will file a complaint in consumer forum with all these emails.

Its already been 12 days, do you expect all those goodies will be helpful even after my baby is grown ?? Or do I need to ristrict his height and age

Many Thanks
Aslam latheef

From: LifeCell Customer Service Team
Date: Tuesday, 12 April 2016 at 10:41 AM
To: Aslam Latheef
Subject: Re: Irresponsibility - Kuntal CRM no :[protected]

Dear Valued Client,

Greetings from LifeCell!

We truly regret the inconvenience caused to you.

With reference to below email we write to inform you that we have already forwarded the request to the relevant department.

We request you to kindly provide us couple of days for the resolution. Once we received revert from team we will update you regarding same.

If you require any assistance, get in touch with us on our toll free[protected]

Warm Regards,
Kalpana K
Customer Care

From: "Aslam Latheef"
To: "LifeCell Customer Service Team"
Sent: Saturday, April 9, 2016 9:41:50 AM
Subject: Re: Irresponsibility - Kuntal CRM no :[protected]

Was there is any update? I tried calling him no update till now,

I ill wait a while and file a complaint with consumer court

Sent from my iPhone

On 08-Apr-2016, at 3:31 PM, LifeCell Customer Service Team wrote:
Dear Valued Client,

Greetings from LifeCell!

Thank you for writing to us, we acknowledge the receipt of your request. We write to inform you that we have forwarded the request to the relevant department. We request you to kindly provide us a couple of days for the resolution of the same. Once we received revert from team we will update you regarding same.

We regret the inconvenience caused to you.

If you require any assistance, get in touch with us on our toll free[protected]

Warm Regards
Tarrannum. S
Customer Care

From: "Aslam Latheef"
To: "Lifecell - Care"
Cc: "Kuntal Acharya", [protected]@lifecell.in
Sent: Friday, April 8, 2016 2:50:50 PM
Subject: Irresponsibility - Kuntal

Hello Team Lifecell,

My baby was born on 31-March, 2016 and my CRM Number is[protected],

I was in touch with kuntal Acharya about the Subscription of Baby Stemcell Preservation, and I was clearly told by him that “ when I subscribe for this subscription – there is a march offer which give INR 10, 000/- worth goodies.

I paid my Subscription and as well as asking him to enrol the same for life time preservation.

Even after calling Multiple time to him, he never response after paying subscription about goodies. When ever he picks up the phone he is misguiding us telling I will receive gift coupons on my email, some goodies to home address etc. but till now I have not got anything.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Please find our Subscription Details.
CRM #:[protected]
Mother's Phone No #: [protected]
Father's Phone No #: [protected]
Alternate Phone #:
Email: [protected]@hotmail.co.uk
_[protected][protected][protected][protected]
Why do we get all these fake offers, I have taken screenshot SMS that I sent him asking for update and call list. If this is case I would definatly take this consumer forum.
And Now I doubt on Lifecell Services as well. Do you want to pay extra for this ridiculous service?? I want to hear back from now ASAP now .

Many Thanks
Aslam Latheef
M:[protected]


Disclaimer : This mail & any files transmitted with it are confidential and intended
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accepts no liability for any damage caused by virus transmitted by this email.
*Registered Office: LifeCell International Pvt Ltd: 26, Vandalur-Kelambakkam Main Road,
Keelakottaiyur, Chennai - 600127, CIN: U85196TN2004PTC053577.”


Disclaimer : This mail & any files transmitted with it are confidential and
intended
solely for the use of individual or entity to whom they are addr
essed. If you have
received this mail in error please notify the sender. P
lease note that any views or
opinions presented in this mail are solely th
ose of the author and do not necessarily
represent those of LifeCell Inter
national (P) Ltd. Finally, the recipient should check
this email and any a
ttachments for the presence of viruses. LifeCell International
accepts no
liability for any damage caused by virus transmitted by this email.
*Regis
tered Office: LifeCell International Pvt Ltd: 26, Vandalur-Kelambakkam Main
Road,
Keelakottaiyur, Chennai - 600127, CIN: U85196TN2004PTC053577.�
�

Life cell is very idiotic and poor service- dont go for this

Can't trust lifecell at all.My wife delivery is in July.Today I received email and SMS from lifecell stating sample has been collected. I called them to inquire on the same; they told me delivery was done on May 29th. Wow; they assigned someone else sample against our records. How will they manage the sample for 21yrs or lifetime; when they can not even assign right sample against right contact. I can't trust them for anything now.pathetic.

Can't trust lifecell at all.My wife delivery is in July.Today I received email and SMS from lifecell stating sample has been collected. I called them to inquire on the same; they told me delivery was done on May 29th. Wow; they assigned someone else sample against our records. How will they manage the sample for 21yrs or lifetime; when they can not even assign right sample against right contact. I can't trust them for anything now..pathetic...please be aware about such carelessness..I was told it is a small error from back-end..

The Lifecell team explained the benefits and helped in the registration and the collection process smoothly.

My son is going to be 1 in couple of days and I have given a cheque for lifetime preservation (98 years). The cheque will be realised in the first week of February. However, the comments in this page is very worrying comments... Not sure how to proceed. I feel it is such an important thing for my baby and I am now not sure if they can keep whatever they have promised.