[Resolved] Lufthansa — Delayed Baggage and Lost Items | |||
On arrival at New Delhi Airport (12:30 AM IST, 8th August 2012), I discovered that my luggage was missing and I informed your ground staff of this, they completed a PIR and gave me a copy informing me that my baggage has been mishandled and would reach in the morning in next flight. In morning I received a call from the Lufthansa staff that my baggage has not cleared the customs and called me at the Airport to get it cleared from custom. Please find the details of baggage below: Baggage Tag Number: LH 287876 After long wait at the airport , a Lufthansa staff accompanied me to the warehouse and custom department to get my baggage cleared, when we opened the sealed baggage in front of the custom officer , to our amazement , some items were found missing from my luggage. The watches were stolen from the bag and only remnants were empty cases and packets. I immediately informed this to accompanying Lufthansa Staff , who assured me that the cost of lost items will be reimbursed by the LH airlines and I need to report the missing items to the airlines. Please find the list of missing items below: 1) One Fossil watch. (New) 2) One Casio watch. (New) 3) One pair of Nike sport shoes. (New) Concluding this incident, in considering the loss I have incurred. I would like to claim $280 to be paid immediately to me by the Lufthansa Airlines. Please let me know if there is anything you can advise me as I am very upset about this incident. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Customs Delhi Airport — Lost item at Customs Clearance at Delhi Airport
On arrival at New Delhi Airport (12:30 AM IST, 8th August 2012), I discovered that my luggage was missing and I informed Airlines (Luftansa) ground staff of this, they completed a PIR and gave me a copy informing me that my baggage has been mishandled and would reach in the morning in next flight. In morning I received a call from the Lufthansa staff that my baggage has not cleared the customs and called me at the Airport to get it cleared from custom.Please find the details of flight and luggage below:
Passenger's Name : Chirag Kansal
Ticket No :[protected]
Flight Details: LH457 (Mon, 06 Aug 2012) and LH760 (Tue, 07 Aug 2012)
Baggage Tag Number: LH 287876
After long wait at the airport , a Lufthansa staff accompanied me to the warehouse and custom department to get my baggage cleared, when we opened the sealed baggage in front of the custom officer , to our amazement , some items were found missing from my luggage. The watches were stolen from the bag and only remnants were empty cases and packets. I immediately informed this to accompanying Lufthansa Staff Diksha Monga.
Please find the list of missing items below:
1) One Fossil watch. (New)
2) One Casio watch. (New)
3) One pair of Nike sport shoes. (New)
Diksha Monga's reply, Oct 14, 2018
sir i was working at IGI airport 2012, But i didn't met you.
Lost Baggage
On arrival at Sam Francisco Airport, The group comprises with Dr Sharika Roy, Jayant Roy, Amitesh Roy, Royan Roy, Ritesh Roy and Mr.Satyapati. Dr Roy discovered that her luggage was missing and she informed your ground staff of this.
Please find the details of baggage below:
Complaint Number: LH 353976 Del - Merrick Lufthansa Air LH 763.
Merrick LH458 (Del - Francisco SSO LH 58179)
I immediately informed this to accompanying Lufthansa Staff, but till now no updates regarding my lost baggage. This is my second reminder on it. Please inform me about my baggage.
On arrival at Sam Francisco Airport, The group comprises with Dr Sharika Roy, Jayant Roy, Amitesh Roy, Royan Roy, Ritesh Roy and Mr.Satyapati. Dr Roy discovered that her luggage was missing and she informed your ground staff of this.
Please find the details of baggage below:
Complaint Number: LH 353976 Del - Merrick Lufthansa Air LH 763.
Merrick LH458 (Del - Francisco SSO LH 58179)
I immediately informed this to accompanying Lufthansa Staff, but till now no updates regarding my lost baggage. This is my second reminder on it. Please inform me about my baggage.
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Lufthansa Airlines — Missing Baggage
I traveled on Lufthansa airlines from Frankfurt to Chennai on 1st Feb 2011, On arrival I found that my baggage was missing, The airlines assured me that we would deli ever my baggage in a day or two. They called me on 15th Feb 2011 to say that my baggage was found, I received my baggage in a damaged condition and my camera and food items for my kid was missing, I reported the same to the airlines but was told that there was no compensation to be paid.I could like to know if this is the way a passenger is treated.