[Resolved] Luminous Battery — Battery faulty

[Resolved] Luminous Battery — Battery faulty - poor service support

R rakesh bhan from Nagpur, Maharashtra

We had purchased Luminous make battery ( Sr No 074870 ) from M/s Satellite Power Products, Shop No 98, Block II, Ganga Shopping Complex, Sector 29, Noida for Rs 7500/-, vide bill no 061 dtd 24.3.09, for our Luminous inverter at our residence at C-172, Kendriya Vihar, Sector 51, Noida . The said battery failed, while under warranty, & was duly reported to the dealer, who confirmed it as faulty & took it away on 8.1.09 for free replacement. Since then, we have following up regularly with the dealer ( one Mr Karan Singh at 2451172 / [protected] & their Helpline no [protected] ). The dealer has been giving false reassurances of getting back with a replacement in next 1 or 2 hours, but not taking any action. We are suffering in dark during long power cuts, without any support from dealer. We are not able to find any contact details of Luminous to log the complaint & the Company remains inaccessible & insensitive towards the customers. What sort of CUSTOMER CARE & WARRANTY SUPPORT does the Company boast of? This is really UNFORTUNATE!!!!! KINDLY HELP WITH IMMEDIATE RESTORATION. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

shivkumar00

from Delhi, Delhi

i agree with you. the luminous battery service is very poor. i advise all people that they do not buy luminous battery or inverter. they do not listen / attend our complaints. their behaviour is very poor. i am suffering from battery problem. i did many complaints in customer care number. nothing is done.

sureshsinghhr

from Delhi, Delhi

YA! IT IS TRUE, SERVICE SHOULD BE PROVIDED BY THE SERVICE CENTRE, BUT THEY TAKE BACK SEAT BY SAYING IT WILL TAKE TIME, THE BATTERY IS O.K. ETC.

pramod.rawat

from Jammu, Jammu and Kashmir

We had purchased Luminous make battery ( Sr No 857605 ) from Unique tradingSector 31, Noida for Rs 7000/-, with valid bill 17.4.10, for our Luminous inverter at our residence at Sector 25, Noida.. The said battery failed, while under warranty, & was duly reported to the dealer, who confirmed it as faulty & took it away for free replacement. Since then, we have following up regularly with the dealer & their Helpline no [protected] . The dealer has been giving false reassurances of getting back with a replacement but not taking any action. Its has been 10 days and 5 followup call but no action taken.

I think they are waiting warranty to expire.

We are suffering in dark during long power cuts. We are not able to find any contact details of Luminous to log the complaint.

amit singh 6250

from Bengaluru, Karnataka

very very poor service support even i did not got my battery on time dealer is jst giving assurance to change the batter but no action has been take n till date. it has been 2 months now . Dont ever buy LUMINOUS BATTERY as they only make false promoses and make fool of customer.

amit singh [protected]

RCRahul Singh Chauhan

from Gurgaon, Haryana

Hi Sir Iam Rahul Chauhan very very poor service support even i did not got my battery on Companay S I Want Change The Battry . Dont ever buy LUMINOUS BATTERY as they only make false promoses and make fool of customer

Regards

Rahul Chauhan
Mob- [protected]

Sanjay Sarangi

from Bhubaneshwar, Odisha

The luminous battery service is very poor. i advise all people that they do not buy luminous battery they do not listen / attend our complaints. their behaviour is very poor. i am suffering from battery problem. i did many complaints in customer care number. nothing is done.

NANDA KISHORE MISHRA
BANAPUR
DIST KHORDHA
M [protected]