[Resolved]  Luminous — Poor service

I have been trying to approach the Company but in vain. Only the call center is approachable but they cannot help beyond taking the complaint. I have the following grievances :
(1) The call center says that the mechanic will come between 24 hours to 48 hours, but they come after even 3 days.
(2) The call center has given 8 telephone numbers but none is picked up. The numbers are 40778221, 40778222, 25558913, 25558914, 25558915, 25558916, 25558917 and 25558918.
(3) The website of the company - www.luminousindia.com - doesn't show any address of the company. It has been done deliberately so that no complainant could reach them.
(4) The website doesn't show any phone numbers except Toll Free numbers.
(5) The website does have the features of 'Feedback Form' and 'Complaint Form', but after feeding the relevant details, the "submit" button doesn't show action after pressing it.
(6) The call center has given one e-mail address of the company, but on my sending the mails, the company has not responded back.
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Aug 14, 2020
Complaint marked as Resolved 
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LUMINOUS SERVEICE IS VERY POOR, THINKING OF BUYING MICROTEK MYSELF.
Sir I register my Luminous complaind but there is no response.What should i do.
sir, I am compliating regularly to luminous customer care regarding out put of my inverter is high.but they don't hearing my request inverterv is in guareente period.
Bettry in warrenty period, still it is fail to load the power backup. Please lodge my complaint & provide suitable service as soon as possible as the following address; Purchased from : MAA Vaishno Electronics, Lajpat Nagar, Sahibabad, Ghaziabad. Book No. 03 & Serial No. 114 . Date of issue : 21 May 2009. Addrress : Prithpal Singh
New Kareda Colony
H.No. 472, Near Milton School, Hinden Air Force Station, Ghaziabad.
luminous inverter not working.
Hi S.C Gaur, at the outset please accept our apologies for any inconvenience caused to you. It is always our sincere endeavour to ensure complete satisfaction of our customers. Please provide us your contact details, so that our team can contact you. Keep watching this space for more updates. Thank you.

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