I purchased a battery from your Authorised Dustributor - Gurunanak Enterprises Shop No. 19 Opp. Subzi mandi Near Akashdeep Hotel KARNAL on 1/05/08 vide bill no. 912. It worked alright only for a period of 3 months and after that it started creating problems. The battery back up was poor and we complaint to your dealer in the month of August but got NO RESPONSE from his side beside getting false commitments. We called him up so many times but it made no impact on him and he was totally not concerned.
We have purchased battery from a good company like Luminuous but the service is just pathetic even not upto the standards of a local company.
Now after repeated complaints dealer is saying that no replacement shall be given from his side and he will only do the charging of the faulty battery and that TOO the cost has to be borne by us. Even he is asking for the transportaion charges from us. I fail to understand that why such a company is giving such a poor serivce. I want to ask from the company that whatever dealer is saying is according to the company's norms then i must say that company is not at all concerned about the cutsomer satisfaction but is only engaged into making profits by only selling their products.
If some decision is not taken by the company on the priority basis then i shall be forced to go to consumer court for the justice that is due to us.
Waiting for a early an favourable reply.
Manoj Singla
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