Luminous — Faulty untested inverters are in the market

Address:

North Goa, Goa

We had purchased a 2 KVA/ 24V Luminous inverters having Product no: 1BB831B1 000040 on 28th December 2011 for our organisation, and since then have complained to my dealer (Powertrac corporation) about the machine not working appropriately. Powertrac corporation sent few technicians who admitted there is a problem with the inverter.

The inverter reboots occasionally once in the day cutting of the power supply to the computers and switch itself ON again in less than 10 seconds. Spoke Mr Rajendra ([protected]@luminousindia.com) & Neeraj (neeraj.[protected]@luminousindia.com) who has accepted that there is a fault in the system and has been promising to change only the microchip since 21st Jan 2012.

Luminous technician who was sent from ‘Pune’ on 5th Feb 2012 replaced the chip on the board without giving us a service charge sheet. He left and the problem worsen since then, The techinician said in pune they had not tested the inverted for a 3 Phase electrical supply. He had 2 other calls regarding the same type of problem faced by other customers.

We have replaced the 2KVA inverter with a SUKAM inverter and till there has been no communication from Luminous about the faulty product. Last communication with them was on 5th Feb 2012 saying the HQ is dealing with the issue.

It’s a shame that Luminous is putting out products in the market without testing

Mr De souza
Proprietor