Luminous Inverter — Delear is supplying TEZ inverter instead of Luminous inverter.
On 31/03/2009 I have booked a Luminous inverter (800 VA) and Exide Battery (Invertor 1500 FT ) from a Luminous Dealer (Dealer Address: Battery Centre, Ranipark, Madhyamgram Chowmatha (Opp Subhas Maidan).Kolkata - 700129, Contact Person Name: Sanjib Guha, Mobile No: 9874325161). During booking he has insisted me to buy a Luminous battery of 150 Amp. But during discussion we told him we want exide battery only. Though in the booking slip (No.309) he wrote he will provide us Luminous Inverter (800VA), Luminous Battery and LuminousTrolley and Price would be Rs15500/-. But after installation we found that ha has installed TEZ Inverter (Instead of Luminous) of 800 VA, Exide Battery (1350 FT-Inverter) and a normal trolley. After installation he took Rs 14500/- from us. When we have gone to his place he makes us understand that 1350 FT Exide Battery is equivalent to Luminous 150Amp Battery, though we asked for Exide 1500 FT battery. And when we have asked why he has given TEZ inverter instead of Luminous, he is just ignoring the fact. Please advice us what do we do? Please take action against this dealer.
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