Comments
luminous inverter battery — not received original battery
myself vijay verma actually there was some problem in my battery cells and i handover my battery to SIM TEL COMPUTER, M.P NAGAR branch bhopal(M.P) but after a month executive came to my shop for delivering my battery but the battery is not mine, that he is giving me someone other battery and there were saying if some problems occur in the battery then we will cooperate u.so kindly help me regarding this matter.VIJAY VERMA
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luminous inverter battery — Sub: Regarding faulty Battery
Dated : 28 September, 2010To,
The Company Head
M/s. Luminous Power Technologies Pvt. Ltd.
Sub: Regarding faulty Battery
Sir,
I Sanjay Tomar, I had bought one inverter battery from M/s. Shyam Electronics Karaval Nagar, Delhi on dated 13/04/2010. The battery type was 16000. After one month battery was creating problem then I contacted the customer care. After lodging two complaints, service engineer came and he inspected the battery working. After inspection he realized the battery had a manufacturing defect and battery have to carry to factory for rectifying the problem. Then he again came on 30/05/2010 and picked the battery for repairing/replacing to the factory & installed a service battery as a standby option. The Battery picking CHALLAN NO. 2732 & the service battery no. is 288.
Still after 4 months we had not received the correct battery from the company. So, I had contacted the customer care on 15/09/2010 and filed a complaint regarding the above matter. The complaint number was DL525984 nothing happens, then again I had lodged complaint on 20/09/2010, and complaint no. was DL742971. Then on 20/09/2010 service engineer came and inspected the battery and he found that battery was not replaced and the standby battery was also not working. The service engineer who inspected the same is Mr. Yashadutt Sharma and he gave me Service Report no. DL/SR 453816 and Job no. 1651739.
Now, nothing happens and I am still waiting for the correct battery. I had again complaint on 24/09/10 and 28/09/10 ant complaint no. is DL 745463 and DL 747072.
Sir, I am totally harassed from your company and I don’t know to whom I will contact for solving my problem. I had contacted Ms. Pooja [protected], Mr. Ravinder [protected], and Mr. Anand [protected], Mr. Santosh [protected]. Now nobody receives my phone call.
So, I am planning to lodge an official complain in consumer court otherwise solve my problem with immediate effect.
Regards,
Sanjay Tomar
B-63, Phase I,
Gali No. 5,
Shiv Vihar, Karaval Nagar, Delhi
M- [protected]
Same problem here
I bought Luminous 800 UPS SINE 800Va 2012
faced similar problem after replacement of motherboard for which they charged 1200 rupees here in hyderabad and after that it making beep sounds every other minute even on main supply it shows as UPSon and runs on battery power and then switches back to main supply every minute while beeping whenever it does so.
and when there is no power it shows that its on mains on and smart charging the battery without any output even if I disconnect from the power source it shows that its charging ang Mains on without any out put.
Luminous Care doesn't care for their customers even this mail Id [protected]@luminousindia is just like call center number not even a autoreply of the mail receipt till now
Think had suffered enough and wasted all the time and money in buying the ups and the repair bill of 1200 Rs which didn't even work 12 hours and would not not want this to happen to any one in future
They dont bother to inspect it before delivering it and refuse to own responsibility if it doesnt work after the serviceI
And I hope and pray you will take action against the service centers recklessness
Serial:B2G15P[protected]; JOB SHEET NO:JS147HYD001779; GRN NO:GR147HYD000117; DATE:[protected]
RegardsJanata Reddy
I bought Luminous 800 UPS SINE 800Va 2012
faced similar problem after replacement of motherboard for which they charged 1200 rupees here in hyderabad and after that it making beep sounds every other minute even on main supply it shows as UPSon and runs on battery power and then switches back to main supply every minute while beeping whenever it does so.
and when there is no power it shows that its on mains on and smart charging the battery without any output even if I disconnect from the power source it shows that its charging ang Mains on without any out put.
Luminous Care doesn't care for their customers even this mail Id [protected]@luminousindia is just like call center number not even a autoreply of the mail receipt till now
Think had suffered enough and wasted all the time and money in buying the ups and the repair bill of 1200 Rs which didn't even work 12 hours and would not not want this to happen to any one in future
They dont bother to inspect it before delivering it and refuse to own responsibility if it doesnt work after the serviceI
And I hope and pray you will take action against the service centers recklessness
Serial:B2G15P[protected]; JOB SHEET NO:JS147HYD001779; GRN NO:GR147HYD000117; DATE:[protected]
RegardsJanata Reddy
The engineer visited us today and advised that beep sound was due to non charging behaviour of inverter and that is the reason battery also drained out.
So, he checked and replaced the faulty fuse to make it work & appears the inverter shall be now charging our bettrey well. Which will be confirmed in a a week's time or so.
Thanks to Luminious for a prompt action now.
And looking forward for the same service from you guys.
regards,
Munish
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