[Resolved]  Luminous — inverter

Address:

West Bengal

sir,
I have bought a luminuos inverter on 12/06/2010,serial number-B2CL3P[protected] from Multi channel(garia,kolkata).Within 2 months time it started showing faults,ie within the warranty period.I lodged a complain number-UL104895,althought your company claims of resolving the problem within 48 hours it took 2 weeks for your service person to come and attend the problem inspite of several repeatative reminders.The service was not at all satisfactory.He told us some reason and wrote some other reason in the service report form,inspite of our explainations he said if this problem persists call us again and left.Naturally after a few days we checked all the wiring of the house and reduced some of the loads as he suggested,still the problem exsists.In kolkata the service numbers provided to us from your head office is hardly picked up by anyone or switched off.If we call the 24 hours helpline or headoffice they refer us to kolkata centre and hardly accept to take any responsibility.I have again lodged a complain ,number-Ul108229.Please see that the service is provided as soon as possible & it is resolved as well instead of only doing eye wash,if necessary replace the troubleshooting machine.I heard a lot of your company so we made a decision to buy it but unfortunately viewing your service I conclude that it was a wrong decision as you people make big promises in your advertising agenda but don't fullfill it.Moreover the way our complain is being attended we feel like being cheated.I hope you belong to one of those companies for whom reputation matters a lot,so please try to solve my problem with full sincerity.

Madhuleena Ghosh
97 Bidhan palli,po-garia
kolkata-84