[Resolved]  Mahanagar Gas Limited — refund of wrong bill payment

Address:

Mumbai City, Maharashtra

I MR.BHARAT SATRA,is residing in 1504,PRESIDENTIAL TOWERS,OPP "R-CITY" MALL,L.B.S MARG,GHATKOPAR[W],MUMBAI-400086.It has been 12yrs that i was residing there.now i have shifted to 1A,194 kalpataru aura ,L.B.S MARG,GHATOPAR{W},MUMBAI-400086.Its next to presidential towers.since 2008 there is pipeline in presidential towers but we didnt take any connection of gas line as we hav changed our kitchen into study room and bedroom into kitchen.even though we had not installed d pipeline we used to receive the bill of pipeline.we had complained them regarding this but there was no response.and now after 4 yrs by mistakely the bill of presidential towers assuming that is the gas bill of Kalptaru aura where i m residing now.The bill had crossed the amount of Rs8115/- as it was 4yr balance.
I had mailed Mahanagar gas limited regarding this,and they asked for bank statement i mailed them ,n then they said to mail again about the non installation,i did the needful and now they mailed me back saying u have a credit balance of rs 1022/-please pay it.I have been calling on the helpline no. but every time some other advise was given to me.i m sending u the copies of my bank statement and the mail they sent me.
I request you to kindly look into the matter and reply me regarding this .so that i can receive my refund.My Email id is - [protected]@yahoo.com
Thanking you.


----- Forwarded Message -----
From: Support <[protected]@mahanagargas.com>
To: [protected]@yahoo.com
Sent: Saturday, 28 July 2012 12:18 PM
Subject: ARREARS REFLECTING



Dear Sir / Madam,

This is with reference to update on status of your email received.

As per the feedback received from the concerned department, would like to inform that we have received your payment of Rs.8115/- and your as per our system your bill out standing is Rs.1202.81/-.

Would request you to prepare a cheque in favor of Mahanagar Gas Limited & you can drop the cheque in any HSBC, Standard Chartered Bank, Axis bank ATM center drop box or SKYPACK drop box.

Kindly mention the CA no & your contact no on the reverse side of the cheque.

Your unique docket / complain number is 1182109 & BP No is [protected].


Regards,
Customer Care,
Mahanagar Gas Limited.
For further details logon to - www.mahanagargas.com