[Resolved]  Mahindra First Choice — Spurious certification/no service back up

Address:

Gautam Buddha Nagar, Uttar Pradesh

I had purchased a second hand certified vehicle from Mahindra First Choice dealer at Noida U.P. on 10/04/2010. I had gone for the extended warranty package which was offered by MFCWL on my purchase of the vehicle. I was very much satisfied with the performance of the vehicle and was very happy with my decision to go with a certified used car till 15th September’2010 when the vehicle suddenly stopped all of a sudden. I immediately called the helpline no and a helpline vehicle was sent to me. The person inspected the vehicle and told me that the vehicle needs to be towed to the workshop as the timing belt has broken down. I was really surprised that how the timing belt of the vehicle can snap just after running the vehicle 3000kms after certification.

I immediately informed the service engg regarding the same and he asked to inspect the vehicle before committing anything regarding warranty and its scope. The vehicle was inspected at my residence and then asked to tow the vehicle to Nimbus Hyundai where the vehicle has undergone repairs. I was told that that the vehicle will be inspected regarding the damaged and then scope of warranty coverage will be decided. To my surprise service engg called me up after my sms and informed me that timing belt is not covered under warranty and the damages arising from the failure is also not covered. After this I have informed the dealership to continue with the repair process and not to wait for any surveyor to come. What surprises one is that timing belt is clearly mentioned in the parts that are covered under the warranty. This act of Mahindra first choice only leads to two points. 1. May be they are not interested after the vehicle is sold 2. The service people are not at all technical sound to inspect a pre sold vehicle and certify the same.

Mahindra First Choice does'nt even know the service schedule of any vehicle that they are selling. No service back up for the same is available. No use of the extended warranty that is given on extra cost. Mahindrra First choice people dont know the meaning of the same.